Customer Care Representative

4 days ago


India Ujjivan small finance bank Full time ₹ 2,00,000 - ₹ 4,00,000 per year
Customer Care Representative

Multiple locations

Department

WEST BUSINESS

Job posted on

Oct 27, 2025

Employment type

Permanent

Group Company: Ujjivan Small Finance Bank Limited

Designation: Customer Care Representative (UB-BB-EB-CCR), Customer Care Representative (UB-BB-WB-CCR)

Office Location: undefined, West 4412-Thane, West 4419-Ambarnath, West 4432-Kharadi, West 4464-Kolhapur, West 4483-Shastri Maidan, West 4414-Govandi Mankhurd, West 4413-Chembur, West 4505-Virar, West 4482-Mavdi Chowk

West 4427-ChakalaWest 4498-BhavnagarWest 4411-KoparkhairneWest 4430-Parvat GamWest 4463-NadiadWest 4438-SantacruzWest 4521-Mira RoadWest 4517-GodharaWest 4462-KamotheWest 4407-PimpriWest 4520-MorbiWest 4523-NandedWest 4515-AnandWest 4465-Nava VadajWest 4467-Naroda PatiyaWest 4479-MehsanaWest 4442-Harni RoadWest 4454-GarkhedaWest 4402-VishrantwadiWest 4403-SwargateWest 4457-VapiWest 4493-LaturWest 4450-AhmednagarWest 4468-CTMWest 4549-Fulchurnaka/Awantibai ChowkWest 4540-PusadWest 4458-SolapurWest 4538-JalnaWest 4535-FortWest 4539-GandhidhamWest 4534-GhatkoparWest 4536-BhujWest 4496-C A RoadWest 4516-JamnagarWest 4447-AkotaWest 4452-SataraWest 4490-RajpiplaWest 4537-GandhinagarWest 4441-NavsariWest 4410-CidcoWest 4456-BhiwandiWest 4518-Prahalad NagarWest 4435-BorivaliWest 4455-Samarth NagarWest 4433-GoregaonWest 4422-LBS RoadWest 4415-KondhwaWest 4475-BhusawalWest 4474-JalgaonWest 4543-AmbejogaiWest 4513-BadodaraWest 4404-HadapsarWest 4453-KaradWest 4420-DombivliWest 4524-ModasaWest 4480-HimmatnagarWest 4544-JasdanWest 4527-HalolWest 4550-LunawadaWest 4448-AnkaleshwarWest 4525-ShirurWest 4508-KhankuvaWest 4541-BodeliWest 4526-ChandrapurWest 4472-BardoliWest 4443-Makarpura RoadWest 4542-VadaliWest 4470-IchalkaranjiWest 4522-AundhWest 4506-KahanwadiWest 4558-Narol Circle /Hathijan CircleWest 4499-Botad

Position description:

This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as 'privileged customers' of Ujjivan and play an active role in improving customer retention rates.

The incumbent will work on addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ.

Primary Responsibilities:

  • Business
    • Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
    • Understand customers' requirements and create opportunities to cross sell r


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