Hiring For International
2 weeks ago
Roles and Responsibilities
- Handle international customer calls, emails, and chats to provide exceptional customer service.
- Resolve customer queries related to health insurance policies, claims processing, and billing issues.
- Utilize strong communication skills to empathize with customers' concerns and resolve their problems efficiently.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex issues that require escalation.
Desired Candidate Profile
- 0-5 years of experience in an International BPO environment handling voice processes (healthcare insurance preferred).
- Undergraduate/Graduate with 1 year of BPO experience is mandatory.
- Strong understanding of healthcare insurance products, services, and regulations.
- Fluent English language proficiency for effective communication with international clients.
Perks and Benefits
- Both way cabs
- Incentives
- Cab allowance
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