Customer Care Executive Noida

3 days ago

Noida, Uttar Pradesh, India Upskill Academy Full time ₹ 1,68,000 - ₹ 2,16,000 per year

Customer Support Associate – Blended Process (Voice + Chat/Email)

Work Mode: Work From Office

Positions Open: Multiple

Eligibility Criteria

Qualification:

  • Undergraduate / Graduate

Experience:

  • 0–6 months BPO experience
  • Freshers are also eligible

Skills Required

  • Good communication skills (Versant 3/4 as per requirement)
  • Strong customer handling and interpersonal skills
  • Ability to work in a blended process (Calls + Chat/Email)
  • Basic English & Hindi speaking proficiency
  • Good problem-solving ability
  • Patience and professionalism during customer interactions

Shift & Working Hours

  • 9-hour shift (including 1-hour break)
  • Male: 6:00 AM – 12:00 AM
  • Female: 6:00 AM – 8:00 PM
  • Rotational Shifts & Rotational Week Off

Roles & Responsibilities

  • Handle customer queries through calls and chat/email
  • Provide accurate information and resolution
  • Maintain quality and productivity standards
  • Ensure excellent customer experience
  • Follow process guidelines and adhere to shift schedules

Job Type: Full-time

Pay: ₹14, ₹18,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Location:

  • Noida, Uttar Pradesh (Required)

Work Location: In person

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