Cyber security Service Delivery Manager

1 day ago

Greater Kolkata Area, India Taniya HR services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Service Delivery Manager – Cybersecurity

Company – Prime Infoserv Pvt Ltd

Location: Kolkata, India

Job Type: Full-Time

About Us

At Prime Infoserv, we are not just an IT services provider—we are a trusted Cyber Advisory

and Managed Security Services (MSS) partner. Our mission is to empower enterprises with

resilient IT infrastructure, advanced cybersecurity solutions, and risk compliance

frameworks. As we expand, we are seeking a Service Delivery Manager (SDM) to drive

excellence in project execution, delivery, and client success within our cybersecurity domain.

Role Overview

The Service Delivery Manager – Cybersecurity will act as the strategic owner

of service delivery, ensuring seamless execution of IT and cybersecurity projects while

maintaining strong client partnerships. This role blends service ownership, P&L

accountability, and technical involvement. You will be expected to not only lead teams but

also engage in technical discussions, solution reviews, and hands-on oversight to

ensure delivery excellence.

What You'll Do


• Delivery Ownership: Manage the end-to-end delivery of cybersecurity and IT

infrastructure services with full accountability for timelines, quality, and profitability.


• P&L Accountability: Own the financial performance of delivery engagements,

ensuring adherence to budgets, improving margins, and optimizing resource

allocation.


• Technical Engagement: Get involved in technical discussions, design reviews,

architecture validation, and troubleshooting where necessary. Collaborate closely

with cybersecurity architects, SOC teams, and engineers.


• Client Success Partner: Serve as the senior escalation point and trusted advisor for

clients, driving satisfaction and long-term relationships.


• Governance & Reporting: Establish delivery governance, track SLAs, and provide

executive-level reporting on project performance and financial health.


• Operational Excellence: Conduct structured project kick-offs, weekly client updates,

and daily internal team stand-ups.


• Risk & Compliance: Anticipate risks, manage escalations, and ensure complianc

What You Bring


• Education: Bachelor's or Master's degree in IT, Cybersecurity, or Business

Management.


• Experience: 10–15 years in IT service delivery/project management, with at least 5

years in cybersecurity or IT infrastructure leadership.


• P&L Management: Demonstrated experience in delivery profitability, budget control,

and cost optimization.


• Technical Edge: Hands-on understanding of cybersecurity technologies and services

such as:

o SOC operations, SIEM, threat detection & incident response

o Vulnerability management, endpoint security, firewalls, cloud security

o Compliance frameworks (ISO 27001, NIST, GDPR, SOC 2)


• Methodologies: Strong command of Agile, Scrum, and Waterfall.


• Leadership: Excellent communication, stakeholder management, and conflictresolution skills.


• Tools: Proficiency with project management platforms (Jira, Zoho, Trello, Asana).

Certifications (Preferred): PMP, PRINCE2, ITIL, CSM, CISSP, CISM

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