Field Service Engineer

Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Responsibilities:

• Corrective, predictive and preventive maintenance of security equipments, particularly baggage scanners at airports and other critical infrastructure on 24 x 7 basis [in rotational shifts]
• Site inspections, Installation of new equipments at customer sites and training the operators
• Handling service and customer independently during the shift
• Good diagnostic and problem-solving skills.
• Perform hands-on on –site troubleshooting, service and repair.
• Identify root causes of recurring issues to prevent future issues
• Provide high level technical support to external customer at their location
• Timely & professionally handle field service call and issues arising from the field service visit, triage with field application scientists as appropriate.
• Flexible to travel at short notice / accommodate shift changes
• Ensuring planned / assigned works have been completed to the customer's reasonable satisfaction
• Daily activities include but not limited to,
  • Maintenance of daily complaints logs capturing every aspect of a CM that includes engineer, parts utilized, time taken to complete, etc.
  • Site spare parts inventory update at the end of the shift
  • Submission of CM, PM & Installation reports on the next business day on completion
  • Tracking of requested part & defective parts with fault tag
• Assisting the lead engineer on weekly stock update
• Onsite repair of sub-modules at airport sites with proper fault tags
• Project execution when needed
• Flexible in regards to working arrangements and operational changes.
• Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment

Job requirements

• Graduation / 3 years diploma in Electronics / Electrical engineering
• 1-2 years [Graduates] / 4-5 years' [Diploma] experience in similar role or field service engineering
• Good analytical skills and sound knowledge in electronics, electrical and IT
• Good knowledge on Microsoft Word, Excel, Power Point, Outlook, Database Management
• Knowledge on SAP is desirable
• Good verbal & written communication and influencing skills
• Determination to provide high levels of customer service
• Should be good team player, flexible with duty roaster, outside job assignment, & collaborative and knowledge share with other colleague.

Job Purpose: To support Services Department in providing a high quality filed service to our customers at site in 24 x 7 environment. The Services Department is the interface between external customers, internal departments such as stores, sales, commercial, procurement, finance, etc. and the Field Service Engineers. The Services team requires the ability to deal effectively with all customers and to be able to manage customers' expectations appropriately and with the objective of achieving required levels of satisfaction and recommendation from customers.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)