Customer Service Representative(US Process)

4 days ago


Mumbai, Maharashtra, India -8bb1-4eba-938f-14ba0ae904fc Full time ₹ 3,36,000 per year

Job Summary

We are looking for an experienced Customer Service Executive who has previously worked in a US-based process and can handle customer queries with professionalism, accuracy, and empathy. The ideal candidate must be comfortable working in night shifts and skilled in communicating with US customers through voice, email, or chat.

Key Responsibilities

  • Handle inbound/outbound calls, emails, or chats from US-based customers.
  • Resolve customer queries related to products, billing, services, or technical issues.
  • Provide accurate information and ensure a positive customer experience.
  • Document all interactions in the CRM system with complete details.
  • Follow company protocols, quality guidelines, and compliance standards.
  • Meet performance KPIs such as AHT, CSAT, FCR, and schedule adherence.
  • Escalate cases when required and follow up for timely resolution.
  • Work collaboratively with internal teams to resolve customer concerns

Job Types: Full-time, Permanent

Pay: ₹20, ₹28,000.00 per month

Work Location: In person



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