Commercial Account Manager

Who are we?

Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it's not just about finding risk but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.

We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies including Siemens, Airbus, Salesforce, Stellantis, Adidas, Wal-Mart, and Sanofi.

What are we looking for?

At Checkmarx, we are looking for a self-starting, customer-focused Renewal Account Manager to manage and secure renewals across our existing commercial customer base in the US.

This role is dedicated to protecting recurring revenue, ensuring a smooth and positive renewal experience, and maintaining long-term customer satisfaction.

The ideal candidate has experience in renewal management, or account management, combined with strong negotiation skills and a passion for customer advocacy. You will leverage your business acumen and relationship management skills to ensure timely renewals and maximize retention within your assigned accounts.

The working hours should be aligned to US East time zone (7:00PM to 4:00AM - India Standard Time).

How will you make an impact?

You'll be part of a collaborative and driven team that helps customers continue realizing value from Checkmarx's solutions year after year.

Your work will directly influence Checkmarx's customer retention, renewal efficiency, and overall customer satisfaction.

Members of this team are strong communicators who understand client needs, anticipate potential risks, and create solutions to ensure successful renewals.

Responsibilities

• Achieve renewal revenue targets within your assigned book of business.
• Drive proactive renewal engagements with customers to ensure on-time contract execution.
• Partner closely with Customer Success Managers (CSMs), Technical Account Managers (TAMs), and Sales leadership to align on renewal strategies and address customer challenges.
• Maintain accurate renewal forecasting and account data in Salesforce (SFDC).
• Mitigate churn risk by identifying and addressing potential blockers early.
• Collaborate cross-functionally to ensure smooth handoffs, accurate quotes, and efficient deal processing.
• Negotiate renewal terms, including multi-year agreements when appropriate, ensuring compliance with company policies.
• Support customer retention by reinforcing value realization and satisfaction with Checkmarx's platform.
• Participate in regular account reviews and pipeline meetings.

What You'll Need:

• 3 to 5 years of experience in renewals, or account management, in a SaaS or technology company.
• Working hours: 9am-5pm Eastern Time Zone
• Autonomy in delivering trusted outcomes against business goals
• Strong forecast hygiene across both SFDC and Clari
• Experience with SFDC and CPQ for pricing and quote paperwork process.
• Requires high proficiency in Microsoft Office suite; particularly Excel and PowerPoint.
• Proven ability to negotiate renewals and maintain strong customer relationships.
• Excellent communication, organization, and time management skills.
• Presentation Skills: Requirement for proficiency in PowerPoint, developing, and delivering formal pricing proposals in presentation format rather than CPQ quotes.
• Advanced Analytical Skills: Requirement for strong math, analytical, and pricing challenge skills. Ability to identify and address pricing challenges and develop effective solutions (creative pricing strategy in negotiation), leveraging Excel to calculate and prepare pricing strategies for leadership.
• Self-starter who thrives in a fast-paced, dynamic environment.
• Flexible, collaborative, and adaptable across time zones.
• Strong attention to detail with a customer-first mindset.
• Protect the existing customer base by initiating renewal conversations at least six months in advance, continually managing an on-time renewal cadence across all stages of the book of business.

Preferred Experience:

• Knowledge of Application Security or DevSecOps is an advantage.
• Experience managing renewal motions for subscription-based or license-based software.
• Demonstrated ability to handle high-volume, transactional renewals with professionalism and accuracy.

What we have to offer:

Checkmarx offers a great work environment, professional development, challenging careers, competitive compensation, great work-life balance, as well as great benefits and perks throughout the year. Checkmarx is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.