E2E Solution Support Specialist

15 hours ago

India Nokia Global Full time ₹ 18,00,000 - ₹ 24,00,000 per year
Description

The End-to-End (E2E) Solution Support Specialist role calls for a holistic approach to identifying and resolving issues in VoX, 5G, DM, and PaCo solutions running on both bare-metal servers and cloud-based networks.

In this role, you will be part of a globally distributed team and will have the opportunity to partner with key Nokia customers across regions, working on unique, cutting-edge, and challenging customer networks and solutions.

Responsibilities

  • Troubleshoot challenging, business-critical cases (standard and emergency) across multiple network elements, driving customer fault analysis and resolution.

  • Provide an end-to-end (E2E) perspective when element-level analysis does not fully explain the fault, ensuring holistic problem solving.

  • Contribute to system-level Root Cause Analysis (RCA), ensuring completeness with an E2E view and clear documentation.

  • Recommend improvements related to system dimensioning, configurations, and processes to enhance stability and performance. Act as a persistent problem solver, and build E2E expertise across the team.

  • Coordinate with support teams from other Business Groups to maintain global E2E control of the customer solution, including participation in on-call rotations and occasional travel (up to 10%).

  • Drive and facilitate partnership among diverse stakeholder groups to secure aligned, timely solutions. Act as a persistent problem solver, actively sharing knowledge, partnering with peers, and building E2E expertise across the team.

Qualifications

You-Have

  • Bachelor's degree or equivalent with 9+ years of experience in Packet Core Domain (CMM/CMG/AMF/SMF/UPF) with Tier3 / R&D level of expertise/experience
  • Exposure to E2E IMS/VoLTE, VoNR troubleshooting (especially on Call flow, GTP, SIP, Diameter, S1, HTTPS protocol needed)
  • Efficiency of using KPIs and Alarms for E2E troubleshooting in the PaCo Domain and practical experience on 5G Packet Core (AMF/SMF/UPF)
  • Knowledge and working experience on CBIS/NCS / Public Cloud (AWS, GCP) and IP Networking are mandatory
  • Strong communications and leadership skills to interact/coordinate/drive investigation from an end-to-end angle

Nice-to-Have

  • Knowledge in Packed Core dimensioning/capacity would be a plus
  • Experience in IMS/VoLTE with Tier3 / R&D level of expertise/experience would be a plus
  • Has experience working under pressure and with strict deadlines (Emergency, Code Red)
  • Self-driven, independent, and passionate with a strong sense of ownership and experience working with teams spread across different regions.

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