It Support Engineer
18 hours ago
Roles and Responsibilities
- Assist employees with system configuration, setup, and basic troubleshooting for desktops, laptops, printers, and other peripherals.
- Install and configure operating systems, software, and applications as per organizational requirements.
- Provide support for email setup, VPN, remote access tools, and internal network connectivity.
- Manage and maintain inventory of IT assets including laptops, desktops, and accessories.
- Coordinate with the central IT team or vendors for escalated issues and hardware replacements.
- Ensure timely setup of systems for new joiners and collection of devices during exit formalities.
- Maintain records of issues reported, resolutions provided, and system configurations.
- Perform routine maintenance checks, updates, and ensure systems comply with IT security policies.
- Provide on-site support for video conferencing, meetings, and network connectivity as needed.
- Ensure backup procedures and antivirus installations are in place and updated.
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