Personal Loan Executive
1 day ago
Company Overview – RupeeQ
RupeeQ is a fast-growing financial services platform dedicated to providing quick, transparent,and customer-friendly personal loan and overdraft solutions. With a focus on trust, efficiency,and customer satisfaction, we aim to simplify borrowing and deliver a seamless experience toevery customer. At RupeeQ, we believe in empowering individuals through responsible credit and exceptional service.
Job Description
We are looking for a motivated and customer-oriented Customer Success Officer (Telecaller)to join our dynamic team. The ideal candidate will handle inbound & outbound calls, educatecustomers about our personal loan and overdraft products, and ensure high-quality servicethroughout the customer journey.
Key Responsibilities
Make outbound calls to potential customers regarding personal loans and overdraft
products.
Explain product features, eligibility, interest rates, and documentation requirements
clearly.
Handle inbound queries and provide prompt and accurate solutions.
Follow up with leads to ensure smooth application processing.
Maintain daily call logs, customer records, and follow-up schedules.
Ensure high levels of customer satisfaction through professional communication.
Coordinate with internal teams (operations, credit, and sales) for smooth loan processing.
Meet daily/weekly calling targets and contribute to team performance goals.
Requirements
Minimum 6 months–2 years of experience in telecalling or customer service (preferably
in finance/loans).
Excellent communication and convincing skills.
Basic understanding of personal loans/overdraft products is an advantage.
Ability to handle customer queries patiently and professionally.
Strong follow-up and documentation skills.
Comfortable working in a fast-paced, target-driven environment
Job Types: Full-time, Permanent
Pay: ₹15, ₹22,000.00 per month
Benefits:
- Health insurance
- Provident Fund
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