Customer Service Intern

1 day ago

Mumbai, Maharashtra, India 1ad42a7b-c2eb-4caa-a091-d4ff37251a23 Full time ₹ 2,16,000 - ₹ 2,88,000 per year

About the Company

Kenko Wellness is a fast-growing wellness and nutrition brand focused on delivering personalised health transformations.

Key Responsibilities

Client Communication & Support

  • Serve as the primary point of contact for clients via WhatsApp, calls, and email
  • Understand client needs, concerns, and preferences and communicate them clearly to the internal team
  • Assist clients with diet-related queries, schedule updates, and progress tracking
  • Maintain a warm, supportive, and solution-focused communication style
  • Ensure clients feel heard, valued, and consistently engaged

Food Sourcing & Coordination

  • Help source specific foods, ingredients, or products required for customised client plans
  • Coordinate with vendors, local suppliers, and stores to identify availability and pricing
  • Assist in ensuring timely delivery or pickup for clients when required
  • Maintain a sourcing database (vendors, prices, locations) for internal use
  • Support the nutrition team in procuring specialty items for diet plans

Operations & Administrative Support

  • Update client records and progress logs
  • Assist in documenting dietary preferences, restrictions, and feedback
  • Coordinate internally with the nutrition and logistics teams
  • Handle basic administrative tasks as needed

Skills & Qualifications

  • Strong communication skills — friendly, clear, patient, and professional
  • Excellent organisational and multitasking abilities
  • Interest in wellness, nutrition, or customer service
  • Proactive, resourceful, and comfortable managing multiple client requests
  • Basic knowledge of WhatsApp, Google Sheets, and email communication
  • Ability to work in a fast-paced environment

What You Will Gain

  • Hands-on experience in customer service within a health & wellness company
  • Real-world exposure to sourcing, vendor management, and operations
  • Training and mentorship from the team
  • Opportunity to learn how personalised nutrition programs operate
  • Performance-based growth opportunities

How to Apply:

Apply directly through Indeed. Only shortlisted candidates will be contacted

Job Types: Full-time, Permanent, Fresher, Internship

Contract length: 3 months

Pay: Up to ₹15,000.00 per month

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