Software Engineer in Test II

As a Software Engineer in Test II , you will be a vital member of our growing Core Services Quality Engineering team, dedicated to ensuring the highest quality and performance standards for our core SaaS platform and new features. We are looking for a highly motivated engineer who is ready to take ownership of designing, developing, and maintaining scalable automated test suites, along with driving global cross functional initiatives . We are committed to delivering high-quality, reliable, and scalable solutions to our global customers by fostering a culture of continuous improvement, collaboration, and technical excellence.

Responsibilities:

• As a member of the centralized quality and reliability team, support engineering teams to develop, test and launch new products
• Design and execute testing strategies and comprehensive test plans covering functional and non-functional requirements
• Drive cross functional testing initiatives from conception to launch
• Perform manual and automated testing as needed.
• Create and maintain UI and API automated tests
• Contribute to developing and maintaining existing automation test frameworks
• Own the entire QA lifecycle including planning, testing, and reporting
• Document and report all identified bugs and defects clearly, ensuring accurate reproduction steps.
• Develop and maintain robust documentation for testing processes and procedures.

Qualifications:

• 4+ years of experience planning, designing and executing manual and automated tests for enterprise Saas products
• Fluency with scripting languages like JavaScript, Typescript or Ruby
• Experience with testing frameworks and tools like Selenium, Cypress, Playwright, JUnit
• Hands on experience in design, implementation and maintenance of high-quality UI, API, load and performance automation suites.
• Understanding and experience with CI/CD tools like Jenkins, Spinnaker, Github Actions (a plus)
• Experience working in a global environment, with an understanding of cultural sensitivities and localization practices (a plus).
• Excellent communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills in English, with the ability to communicate effectively with a global team.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.