Branch Manager
4 days ago
Role & responsibilities
Business
- Implement branch specific marke ng & communica on strategies to con nuously strengthen the Ujjivan brand.
- This role is responsible for driving the en re business targets for liabili es assigned to the branch.
- Manage excep onal customer service, proac ve sales environment and efficient branch opera ons, while adhering to regula ons/compliance requirements
- Focus on retaining exis ng customers, increasing the customer base and cross-selling Ujjivans products and services
- Oversee branch opera ons, cash management and service quality; work closely with product and marke ng teams to drive campaigns at their branches.
- Monitor daily performance of branch staff.
- To manage a team of 10 to 15 employees.
- To manage leadership repor ng of BOO/BOSM & BSM
- In certain cases, they will have a do ed line repor ng of few Silver & Gold Branch Heads repor ng to them
- Will be assigned higher targets for their respec ve branches.
- Cascade targets the branch targets to the respec ve staffs and ensure achievement is tracked through periodic reviews.
- Ensure all deferrals taken are cleared within the specific period.
- Monitor the overall por olio of the branch; ensure adherence to compliance and regulatory norms are met
Customers
- Ensure customers are educated about all products/services offered by Ujjivan
- Ensure courteous customer service is offered to customers by the branch staff
- Reduce customer a ri on by guiding CCR(s) on exit interviews, customer engagement programs etc.
- Lead customer connect ini a ves in the branch vicinity
Internal Process
- Oversee and ensure efficiency in branch/ATM opera ons through adherence to TAT for various internal and customer end processes; drive u liza on of alternate channels
- Ensure compliance with banking guidelines, quality framework and audit requirements; ensure speedy resolu on of any audit observa ons and take necessary steps to prevent recurrence, ensure compliance with Know Your Customer (KYC), An - Money Laundering (AML), audit and other regula ons & applicable laws in the branch
- Monitor, control & minimize all expenses in the Branch, such as telephone, consump on of sta onery, computer consumables, electricity and other overheads without sacrificing quality
• Oversee accurate cash management and tallying of accounts in the system through the Cashier - Accountable for branch safety including security of cash/vault etc.
Learning & Performance
- Ensure that all members of the Branch staff are up to date on all relevant circulars and all products/services offered in the Branch
- Ensure adherence to training man-days/ mandatory training programs for self and reportees
- Ensure goal-se ng, mid-year review and annual appraisal process within specified melines for self and reportees
- Monitor performance of staff against defined goals/metrics and take correc ve ac on wherever required; undertake disciplinary and a endance monitoring for liabili es sales team and branch opera ons team
- Coordinate with state HR on people related ma ers; support branch ac vi es to foster teamwork and con nuously make Ujjivan a great place to work
- Ensure coordina on between staff of different teams, to build a collabora ve spirit and shared sense of purpose (which could also enable cross-sell and overall target achievement)
Location - Vashi , Kopar Khairane , Mira Road
Interested Can Call or Share your updated resume on OR
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