Junior Engineer- Customer Support Co-ordination
1 day ago
If you have the passion to excel in your career, we at Nirmal provide you the right platform to translate your imaginations to reality. We have opportunities in various disciplines such as Engineering, Sales, Marketing, Finance, HR and many more. We invite you to be a part of this committed and professionally managed Organisation.
Junior Engineer- Customer Support Co-ordination
- Qualification : Any Bachelor's degree in Commerce/Science/Business Management/BBA/BMS or Diploma in mechanical or Instrumentation
- Experience: Relevant 2 – 5 Yrs, Experience in BPO will be an added advantage
- Preferred Candidate's Location: Mumbai (Mumbai/Thane/Dombivali/Kalyan)
- Location of Job : Thane
- Job Profile :
- Maintain accurate documentation of service transactions and customer interactions.
- Resolve customer complaints regarding after-sales service issues.
- Provide technical assistance and support to customers.
- Coordinate service requests and manage service delivery timelines.
- Communicate effectively with customers to understand their needs and requirements.
- Collaborate with internal teams to ensure timely and efficient service delivery.
- Identify opportunities for service improvements.
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