Retail and Store Manager

3 days ago


Mormugao, Goa, India Unicorn Infosolutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities Sales & Business Performance

  • Analyze sales figures and forecast future sales volumes to maximize profits.
  • Interpret trends and make data-driven decisions for planning and forecasting.
  • Utilize technology tools to record sales data and prepare analytical reports.

Inventory & Stock Management

  • Oversee inventory levels and implement efficient stock control practices.
  • Take strategic decisions to reduce shrinkage and maintain stock accuracy.

Store Operations & Customer Experience

  • Ensure compliance with company standards in customer service, health, safety, and hygiene.
  • Address customer complaints and queries promptly and effectively.
  • Maintain a safe and clean environment for customers and employees.

Team Leadership

  • Lead, train, and motivate store team to achieve sales targets and operational efficiency.
  • Conduct performance appraisals, identify training needs, and manage recruitment processes.
  • Implement strategies to reduce attrition and retain high-performing talent.

Training & Development

  • Plan and execute training sessions for store team members
  • Monitor learning effectiveness and skill enhancement across the team.

Communication & Coordination

  • Conduct regular team meetings and share business updates.
  • Liaise with internal departments to implement new initiatives and strategies.

Market & Competitor Analysis

  • Stay updated on retail market trends and competitor strategies.
  • Recommend and execute action plans based on market insights.

Store Efficiency & Profitability

  • Identify areas for improvement and implement changes (e.g., adjusting store hours, sales tactics).
  • Support in driving in-store sales during peak periods and promotional events.

Marketing & Visual Merchandising

  • Coordinate with the corporate marketing team for local execution of campaigns.
  • Oversee store merchandising in line with brand (Apple) guidelines.
  • Ensure execution of promotional events and visual displays.

Mystery Audits & Compliance

  • Train the team for upcoming Mystery Audits and ensure 100% readiness
  • Conduct mock audits and awareness sessions to maintain audit scores.


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