VIP Support Engineer – Executive IT Services

1 day ago

Mumbai, Maharashtra, India Reliance Infrastructure Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Schedule:
Regular business hours + flexibility for after-hours / weekend support when required

About the Role

We're seeking a seasoned
VIP Support Engineer
who can deliver high-touch, end-to-end IT support to our leadership and senior management teams. This role calls for excellent technical expertise, discretion, and a service-first mindset. You'll be working closely with top executives, ensuring their technology runs seamlessly across Apple, Windows, and enterprise environments.

What You'll Be Doing

  • Serve as the primary IT support partner for senior executives, offering fast and reliable assistance.
  • Manage and support the full Apple ecosystem (macOS, iOS, iPadOS, Apple Watch), including setup, configuration, and troubleshooting.
  • Provide cross-platform support including Windows devices, ensuring smooth interoperability within enterprise systems.
  • Maintain device security, access controls, data protection standards, and compliance with IT policies.
  • Coordinate and support enterprise-grade network components such as:

Internet Leased Lines (ILL) MPLS Routers L2/L3/PoE Switches Access Points Firewalls

  • Support AV and conferencing systems to guarantee uninterrupted meeting experiences for leadership.
  • Collaborate with internal teams on escalations, proactive monitoring, and IT infrastructure projects.
  • Handle incident, problem, and change management through tools like ServiceNow or Salesforce.
  • Oversee hardware refresh cycles, software upgrades, and IT asset management.
  • Provide on-site and remote support to users across India and overseas, when needed.
  • Stay available for critical issues requiring urgent after-hours or weekend support.

What You Bring

  • 10+ years of IT support experience
    , including
    5+ years handling VIP or Executive Support
    .
  • Strong expertise in
    macOS, iOS, Windows, and cross-platform environments
    .
  • Good working knowledge of enterprise networks: ILL/MPLS, switches, routers, firewalls, Wi-Fi, and access points.
  • Familiarity with
    Active Directory, Office 365, Google Workspace
    , and collaboration tools.
  • Skilled in remote support platforms like
    TeamViewer or AnyDesk
    .
  • Excellent communication, professionalism, and discretion when working with senior stakeholders.
  • Preferred certification:
    Apple Certified Mac Technician (ACMT)
  • Experience supporting CXO-level users in large organizations.
  • Strong understanding of LAN/WAN, VLANs, and wireless troubleshooting.
  • A proactive, solution-oriented approach with minimal downtime mindset.

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