Consultant – Major Incident Manager

Ready to build the future with AI? 
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Consultant – Major Incident Manager 
We are seeking Major Incident Manager.  They will manage and support the end-to-end high priority incidents. Excellent communication, efficient co-ordination ability, and critical thinking is must.

Responsibilities:

•    Lead the resolution of major incidents to restore services as quickly as possible.

•    Act as the central point of contact for all major incidents, ensuring clear communication and coordination.

•    Assess impact and urgency to determine the appropriate level of response.

•    Work closely with technical teams, vendors, and stakeholders to troubleshoot and resolve issues.

•    Ensure workarounds or temporary fixes are in place if a permanent solution takes time.

•    Provide timely updates to senior management, business units, and affected teams during incidents.

•    Communicate complex technical issues in a clear, concise, and non-technical manner.

•    Ensure transparency throughout the incident lifecycle and after resolution.

•    Develop and maintain incident reports, metrics, and dashboards to measure incident response effectiveness.
Qualifications we seek in you
Minimum Qualifications / Skills

•    Bachelor's degree or equivalent technical training, certified in relevant technologies, with good years of experience.

Preferred qualifications / Skills

•    Good years of hands-on experience in Major Incident Management.

•    Skills\: Excellent communication, leadership, and problem-solving skills.

•    Knowledge\: Strong understanding of IT service management processes, incident management, and root cause analysis.

•    Certifications\: ITIL Foundation certification or equivalent.

Why join Genpact? 

•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up.  
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.