Support Executive
2 weeks ago
- Creating and maintaining a positive and professional learning.
- Providing training to employees, Partners or Clients.
- Knowledge of internet, Ms Excel and word must.
- Roles & Responsibilities:
- Provide first-line technical support to software users via phone, email, or chat.
- Diagnose and troubleshoot software-related issues reported by customers.
- Guide customers through step-by-step solutions for software problems.
- Escalate complex issues to higher-level technical support or engineering teams.
- Document and track issues reported by customers in the support ticketing system.
- Collaborate with product development teams to improve software based on user feedback.
- Conduct training sessions for new users and provide ongoing support.
- Understand the business process; configure the software as per training given.
- Support customer for data entry and guide them, if required do data entry for them.
- Insert customer data by inputting text based, Excel based and numerical information from source documents.
Job Types: Full-time, Permanent, Fresher
Pay: ₹7, ₹10,000.00 per month
Education:
- Bachelor's (Required)
Language:
- English (Required)
- Hindi (Required)
Location:
- Manjalpur, Vadodara, Gujarat (Required)
Work Location: In person
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