Customer Support Executive

6 hours ago

Jayanagar Bengaluru Karnataka, India PAPA'S LIFELINE VETERINARY HOSPITAL Full time ₹ 8,00,000 - ₹ 12,00,000 per year

We are looking for a proactive and customer-focused Customer Support Executive to join our Papa's Lifeline Veterinary Hospital team. The role involves managing inbound and outbound calls, assisting pet parents with queries, driving appointment conversions, coordinating follow-ups, collecting feedback, and ensuring timely reporting. The ideal candidate should have excellent communication skills and a genuine interest in helping pet Parents.

Key Responsibilities

1. Inbound Call Handling

  • Attend incoming calls from pet parents with professionalism and empathy.
  • Provide accurate information regarding services, appointments, treatments, and pricing.
  • Resolve basic queries or route calls to relevant departments when needed.

2. Outbound Calling

  • Contact potential and existing clients for appointment reminders, service updates, and membership plans.
  • Follow up on inquiries, treatment recommendations, and prescribed follow-up visits.
  • Drive conversions by explaining service benefits clearly and confidently.

3. Follow-up & Feedback Calls

  • Conduct follow-up calls for post-consultation or post-treatment check-ins.
  • Collect customer feedback to improve service quality.
  • Maintain high levels of customer satisfaction and build long-term client relationships.

4. Lead Conversion & Coordination

  • Work closely with the front desk and medical team to ensure smooth appointment scheduling.
  • Track, update, and nurture leads through the hospital's CRM or lead management tools.
  • Achieve weekly and monthly conversion targets.

5. Reporting & Documentation

  • Maintain call logs, lead status, feedback details, and conversion data.
  • Submit accurate End-of-Day (EOD) reports to the manager.
  • Highlight recurring issues, customer concerns, and suggestions for improvement.

Qualifications & Skills

  • High School or relevant experience in customer support or tele-calling.
  • Excellent verbal communication skills (English + local language).
  • Strong customer-handling skills with patience and empathy for pet parents.
  • Ability to multitask, prioritize, and meet targets.
  • Basic knowledge of pets and veterinary services (preferred, not mandatory).
  • Familiarity with CRM tools and reporting processes is an added advantage.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Application Question(s):

  • Do you have previous experience in customer support?
  • Do you know to speak and write in english ?
  • Are you comfortable travelling to work location?

Location:

  • Jayanagar, Bengaluru, Karnataka (Preferred)

Work Location: In person

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