Solution Manager

The Company

MYCOM OSI is a leading telecom software vendor providing network and service management solutions (Assurance, Automation and Analytics) to leading Communications Service Providers (CSPs) including 8 out of 10 of the world's largest global CSP groups, including Airtel, Vodafone, Telefonica and Deutsche Telekom. In one country alone MYCOM OSI helps manage the network and service experience of more than 800 million mobile subscribers. 

MYCOM OSI has been at the forefront of innovation and trusted by the world's leading CSPs for over 25 years' and with today's global transformation to digital it is again leading the industry with innovations in NFV/SDN/Telco Cloud, 5G and Internet of Things. MYCOM OSI is in the early stages of an exciting new chapter in its growth as it launches a new technology platform that has already been selected by a leading CSP to assure the world's first Telco Cloud.

With a global presence, MYCOM OSI has an entrepreneurial culture, where ambitious, flexible and hardworking people would thrive. We offer a challenging and rewarding working environment together with a good compensation package.  

The Role

Job Title

Solutions Manager

Location

Gurgaon, India

Main purpose of role

The primary purpose is to manage a selected set of solutions and support End-to-End aspects of Solution lifecycle (requirement specifications, design, documentation and delivery). The secondary purpose of the role is to position existing/new solutions to customers effectively

Key Role Responsibilities 

Innovation: Support Definition/Specification of New Solutions

Solutions are defined as repeatable, potentially licensable, saleable items with outcome oriented propositions that leverage and build on internal or 3rd party software platforms and products in the OSS/Service Assurance and Customer Experience domain. Solutions are therefore incremental to underlying platforms and products. The focus is on creating solutions that lend themselves to being:

• packaged and repeatable
• based on our software platforms
• based on to-be-created solution modules
• based on to-be-defined 3rd party products

The Solutions Manager is responsible for the end-to-end ownership and management of the below:

• Specifying and creating detailed solutions specifications based on market and customer requirements.
• Supporting design of solutions framework by effectively capturing and owning the definition of technical use cases, design and architecture of various solutions in the areas of Network /Service Assurance, SQM, CEM etc.
• Collaborate with the Solutions Director and Solution leads, sponsoring customers or new prospects to capture technical use-case specifications for solutions.
• Work with PLM and other teams to establish feasibility and new platform/product feature requirements that may be needed to enable certain solutions.

Solution Delivery

Solutions Managers are heavily involved in Solutions Delivery for beta releases and First Customer Shipments. Solution Managers are responsible for successfully implementing various solutions and secure acceptance by: 

• Effectively creating frameworks to deliver solutions through a combination of tools (primarily MYCOM OSI software products), people and processes. 
• Carrying out solutions delivery through a highly consultative approach that involves determining solution and use-case, low-level detail as part of the Solutions Delivery process. Success of a Solution is measured as a degree to which the solution actually solves the problem and is accepted by the customer. 
• Producing high-and low-level solution design documents. 
• Implementing the solution at a customer site or remotely. 
• Technically collaborate with technology partners that may be used to enable particular types of solutions. 

Solutions may include platform and product deployment, in which cases the software deployment services are completed first before the solutions personnel become active. 

Support Solution Life Cycle

The Solutions Manager supports the life cycle of their respective solutions set by:

• Supporting a selected set of solutions and their life cycle from high/low-level specification, POC, to beta/trial, to commercial market release, delivery, and maintenance.
• Contributing to solutions roadmap and other evolutionary aspects of their solutions.
• Collaborating with Marketing/Product Marketing and support the Go-To-Market process.
• Supporting the transition of selected solutions into productization.
• Requesting and tracking solutions enabling platform and product features.
• Providing post-acceptance support of solutions.

Support Solution Sales

Solution Managers may at times be involved in Solutions Sales and provide expert support to prospects, customers, and Sales Reps alike through: 

• Delivery of Solutions Sales, which is effectively a form of consultative sales that focusses on value creation on top of platforms and products (or 3rd party) we already sell.
• Authoring technical solutions collateral, fact sheets, technical solutions descriptions, explanatory and illustrative slide deck material, white papers, and so on.
• Provide effort estimation for solutions delivery.
• Deliver solution trials and POCs on-site or remote.
•  

The Person

Skills (technical and non-technical) & Qualifications

Must have

• NFV/SDN, Subject matter and Architectural knowledge and experience of Service Assurance Solutions design and implementation of NFV/SDN based networks
• Experience with SDN/NFV and Cloud architecture and technologies including 
• Possess strong Cloud and Network Architectural knowledge in areas of application virtualization, Openstack, Openflow, OpenDaylight, VXLAN, Hypervisors, vSwitch, Virtual Machines, VIMs, and working knowledge of network and security with Software Defined Network(SDN)/Network Function Virtualization(NFV) working experience; preferably a blend of data networking, cloud virtualization, data security technologies, SDN/NFV MANO architecture solutions, and experience in Network/OSS architectures.
• Understanding of Operators Telco, Core and IP networks and networks functions
• Familiar with Operator's Applications: OSS, BSS, CRM, ERP and DC and Cloud based technologies
• In-depth understanding of network segmentation and virtualization technologies such as VLAN.
• Experience working with software-based networking and tenancy constructs.
• Solid networking knowledge able to demonstrate TCP/IP fundamentals and basic switching/routing fundamentals (802.1Q, BGP, OSPF)
• Knowledge of advanced networking technologies, services and equipment including MPLS, VPLS/VPWS, Ethernet, IP/VPN routing protocols and architectures, IP security/SSL is a strong plus
• Knowledge of large IP/MPLS backbone network routing, such as BGP, OSPF and relationship to OpenFlow
• Knowledge of troubleshooting automation, problem analysis, problem correlation.
• Customer facing delivery experience.
• Knowledge of SQL, a programming language and ML/Datascience in addition to the above will be an added advantage

Experience & Expertise

(if requesting specific number of years' experience – please specify why) 

• Since the role entails customer exposure, customer facing delivery and management experience is mandatory.
• The role requires an experience in the range of 8-10 years with at least 3 years of relevant experience in providing deliverables through the aforementioned must-have skills.

Key competencies

NFVi/SDN, Virtualization, 5G, LTE, UMTS, performance management, OSS/BSS, SQM, Service Quality Management, PrOptima, SAE/NGN, Optimization, Quality, troubleshooting, Solutions Delivery.

Top objectives

• Creating telecom solutions that are carrier grade which can be productized in long term.
• Coordinating with and understanding the customer for requirements and creating a plan for implementation.
• Implement domain expertise to automate problem analysis and troubleshooting using cause correlation.
• Coordinating with Cross-functional teams to implement and deploy solutions for PM and SQM.
• Providing Pre-sales assistance as and when needed.