Technical Manager

Location: Hybrid 

Job Type: Full-time 

About ServiceChannel  

ServiceChannel is the leading cloud-based service automation platform for facilities management, trusted by over 500 enterprise clients worldwide. With over 20 years of innovation driving our success, we provide a dynamic environment where engineers can leverage cutting-edge technology to revolutionize how businesses manage repair and maintenance services. 

As an engineer at ServiceChannel, you'll have the opportunity to work on a platform that processes millions of service requests annually and supports thousands of service providers globally. You'll contribute to developing sophisticated products that empower businesses with actionable insights and the tools to scale their business. 

Join a team committed to pushing the boundaries of technology and delivering exceptional user experiences. Collaborate with a diverse group of talented professionals who are passionate about problem-solving and creating impactful solutions. ServiceChannel offers a unique opportunity to work on complex challenges, innovate at scale, and make a tangible difference in the facilities management landscape. 

Position Overview 

ServiceChannel Tech Leads are the drivers of technology and team excellence, turning ideas into impactful solutions. They are responsible for leading the design and implementation of our solutions, ensuring the application of proven software architecture and engineering best practices. Prospective candidates must have extensive experience in developing software as a service (SaaS) using .Net and cloud, and experience guiding teams in these technologies. They must understand information systems, secure development lifecycles, and be able to define and enforce engineering standards across projects. 

Deep knowledge of web application flows, components, databases, and security principles is required. The Tech Lead will oversee enterprise software, data, and other projects, executing ServiceChannel's winning product strategy and roadmap in collaboration with multiple stakeholders. 

Collaborating with global teams, you will provide technical direction, mentor engineers, and leverage opportunities to work on international projects, enhancing your skills and expertise. Join us to be part of a diverse and inclusive work environment, where innovation, leadership, and collaboration drive success. 

Key Responsibilities 

Oversee the development of high-quality, performant, scalable, efficient, testable, reusable, and maintainable code; guide the team in best practices. 

Drive enhancement and maintenance of existing software and architecture, optimizing the platform and its functionality for maximum performance and scalability; provide technical leadership in design and architecture decisions. 

Lead collaboration across multidisciplinary teams, including software engineers, product owners, project managers, DevOps, and QA professionals; facilitate technical discussions and alignment. 

Evaluate and research new technologies to stay ahead in the industry and incorporate innovative solutions; propose and pilot technology adoptions. 

Assess, review, and approve technical architectures to ensure robustness and scalability. 

Mentor and coach team members, supporting their professional growth and fostering a collaborative and productive work environment. 

Ensure adherence to the company's software development lifecycle (SDLC) and established development processes; drive continuous improvement in engineering practices. 

Required Skills & Experience 

Bachelor's degree in Computer Science, a related field, or equivalent work experience. 

Over 7 years of experience as a backend developer, with proficiency in Microsoft .Net C#, MS SQL Server, ASP.Net MVC, .Net Core, and Redis. 

Demonstrated experience in API development, including REST and OData. 

Deep understanding of the SDLC process and associated tools such as JIRA, GitHub, and CI/CD pipeline technologies; experience defining or improving engineering processes. 

Advanced knowledge of modern best practices in coding, software design, and architecture; experience making architectural decisions at scale. 

Hands-on experience with cloud technologies and deployment in Azure and/or AWS environments; experience leading cloud migration or cloud-native initiatives is a plus. 

Experience with the Elastic Stack, including Elasticsearch, Kibana, and Logstash. 

Proficient in unit testing and a solid understanding of test automation principles; experience defining test strategy. 

Experience in full-stack development using React/Redux. 

Preferred Skills & Experience 

Familiarity with Azure Functions, ServiceBus, Storage, and App Services. 

Experience in building microservices architectures; experience leading migration to or implementation of microservices is a plus. 

Familiarity with continuous integration tools such as TeamCity or Jenkins; experience establishing CI/CD best practices. 

Experience using performance monitoring tools like New Relic; experience defining monitoring strategy for production systems.