Content Quality Assurance

Content Quality Assurance – Accessibility

Role: Content Quality Assurance

Tier: IC15

Job Family: Learning & Content Development

Job Category: Content Creation

Track: Individual Contributor

Level: Level 1 - Associate Professional

Accessibility QA Qualifications:

• Proven ability to perform hands on Accessibility testing using various assistive technologies.
• Expert knowledge of WCAG guidelines and success criteria for proper testing and reporting outcomes.
• Capable and motivated to coordinate with Developer & Engineering teams, to provide support and code level advice to resolve issues.
• Critical thinker, able to perform data driven analysis for triaging complex issues, designing solutions, and supporting fix implementation.
• Ability to validate accuracy of reporting performance on work performed by other teammates, and providing feedback for improvement.
• Collaborative and eager to learn and share knowledge.
• Certifications desired CPACC, WAS, or CPWA

ROLE SUMMARY

The advanced associate carries out quality assurance reviews with a greater degree of independence, evaluating more detailed aspects of content such as clarity, functionality of digital assets, and alignment with expected standards. This role supports content projects by resolving routine issues, recommending corrections to content teams, and maintaining clear records of findings. The individual collaborates across functions to ensure timely progress and has some autonomy in troubleshooting straightforward content discrepancies, escalating complex concerns as necessary.

KEY PERFORMANCE INDICATORS

High completion rate of assigned content checks demonstrated attention to detail when applying QA standards to varied formats, and thorough recording of outcomes in project documentation represent success at this tier. The associate contributes to timely project delivery by identifying recurring defects and ensuring reviewed materials consistently meet minimum quality thresholds.

BEHAVIORAL EXPECTATIONS

Customer Centricity is shown by considering how content quality impacts end-users. Raising the Performance Bar appears through actively seeking out areas to enhance review processes. Exceptional Collaboration for Value is evident when coordinating findings with team members, while Our Leaders Inspire can be seen in embracing mentorship and knowledge sharing during daily work.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Job: Content Creation

Job Family: LEARNING*&*CONTENT\_DEVELOPMENT

Organization: Higher Education

Schedule: FULL\_TIME

Workplace Type: Hybrid

Req ID: 21483

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