ServiceNow Engineer

2 days ago

Hyderabad, Telangana, India Metasys Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

ServiceNow Platform Engineer

Hyderabad

Role Summary

We are seeking a skilled and motivated ServiceNow Platform Engineer to design, build, customize, and maintain the ServiceNow platform for our organization. The role involves working closely with cross-functional teams, understanding business requirements, ensuring platform performance and reliability, and driving continuous improvement.

Key Responsibilities

  • Configure, develop, and maintain workflows, business rules, client scripts, UI policies, script includes, UI actions etc., on the ServiceNow platform.
  • Customize and extend ServiceNow out-of-the-box modules (e.g. ITSM, HRSD, ITOM, CMDB, GRC etc.) to meet business requirements.
  • Integrate ServiceNow with other systems using REST, SOAP, APIs, MID-Servers, etc.
  • Manage data – import/export, data integrity, asset management, and maintain the CMDB.
  • Handle instance administration: upgrades, patching, change management, release management.
  • Build dashboards, reports, Performance Analytics and Platform Analytics to deliver actionable insights to stakeholders.
  • Support incident, problem and change management processes (ITIL aligned).
  • Participate in platform governance: enforce best practices, coding standards, security, access controls.
  • Troubleshoot and resolve technical issues, ensure platform stability, performance and availability.
  • Collaborate with architects, business analysts, and other engineers to gather requirements, propose technical solutions, and plan enhancements.
  • Maintain documentation: configuration details, design documents, release notes, knowledge base.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong hands-on experience (typically 3-5+ years for mid-level, more for senior) working on ServiceNow platform configuration, development and administration.
  • Certification(s) in ServiceNow: Certified System Administrator (CSA) is usually mandatory; additional ones such as Certified Application Developer, Implementation Specialist, or module-specific certs are a plus.
  • Proficiency in scripting within ServiceNow: JavaScript, Glide scripting (GlideRecord, GlideAggregate etc.), client/server scripts.
  • Experience with integrations: REST/SOAP web services, APIs, MID-Server setup etc.
  • Good understanding of ITSM / ITIL processes, CMDB, asset management, change, incident, problem management.
  • Experience working with modules like HR Service Delivery (HRSD), Governance, Risk & Compliance (GRC), IT Operations Management (ITOM) etc. would be a plus depending on domain.
  • Strong analytical, problem-solving skills and attention to detail.
  • Excellent communication skills – to interact with business stakeholders, technical teams, and possibly external vendors.
  • Ability to work in an agile environment, manage multiple tasks, prioritize business needs.

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