Accenture - Content Moderator

3 days ago


Mumbai India Futureacad Full time ₹ 2,29,000 - ₹ 5,72,000 per year

Role & responsibilities • Responsible for analyzing and reviewing user profiles, audio, videos, and text -based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. • Review, classify and/or remove content according to client guidelines, using specific tools and channels. • Understand and remain updated on changing client policies and guidelines. • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Serve as an advocate for the user community • Participate in process improvement initiatives that improve quality and efficiency of work • Participate in continuous training programs and workgroup discussions for optimal development in the role • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.Requirements Preferred candidate profile: • Strong coping, emotional resilience, and stress -management skills • Excellent comprehension, communication and (English) Skills. • Strong attention to detail. • Deep familiarity and passion for the internet, internet platforms, and internet culture supported • Ability to work well individually and as part of a team • Ability to work in rotations/shifts and non -standard work hours. • Education criteria - Any graduate (preferably non -tech) • Salary range – 2.29lac • Management Level - CL13 • Working Shift - 24/7 • Location: Mumbai only


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