Sr. Business Process Support Associate

ABOUT UA/UNIFORM ADVANTAGE BRANDS

For over 40 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

As part of our expansion plans as a growing, global organization, UA Brands started its captive center in Pune, India in September 2017 to add IT & ITES support and talent to our corporate teams.

ABOUT THE ROLE

UA (Uniform Advantage) Brands is looking for friendly, self-motivated service professional who will be part of the business process support team reporting directly to our Operations Strategist work closely with various business teams and the Director of Strategic Planning & Project Management, Operations. Your deliverables will be around Product Availability Communication- working with specified vendors for product availability, communicating catalog styles, updating shipping status on new styles and replenishment, reviewing backorders, negotiating expedited shipping and creating reports as assigned by the team's business partners.

Essential Duties and Responsibilities:

The Senior Business Process Support (BPS) Associate ensures smooth daily operations by coordinating between vendors and internal teams, maintaining accurate data, and sharing timely process updates.

• Coordinate with vendors and internal teams to track business orders, update shipment or product status in systems, and ensure timely communication of any changes.
• Maintain accurate operational data across Excel, SharePoint, and company systems, and prepare clear, timely reports that keep stakeholders informed on key updates and progress.
• Review and validate data for accuracy, follow up on discrepancies, and support issue resolution by sharing clear process details with managers or IT teams.
• Collaborate with peers and cross-functional partners to prioritize deliverables, streamline workflows, and maintain consistency in daily operations.
• Demonstrate strong organization, attention to detail, and follow-through while managing multiple priorities in a fast-paced business environment.

Required Skills:

• Strong ability to understand and communicate business processes clearly and confidently across teams and stakeholders.
• Proven skill in documenting workflows through well-structured SOPs and flowcharts, ensuring process clarity, accuracy, and consistency.
• Highly detail-oriented and analytical, with strong problem-solving skills and the ability to manage multiple priorities with accuracy and focus.
• Highly proficient in Advanced Excel functions and comfortable using other Microsoft Office tools and company systems, with the ability to learn and adapt quickly to new applications.
• Demonstrates strong organization, time management, and accountability, maintaining a proactive and dependable work ethic while supporting team goals in a fast-paced, high-pressure environment.
• Excellent English written and verbal communication and a collaborative approach.

Required Experience:

• 5-7 years of experience working in an English business support role
• Experience using various Internet browsers
• Good working knowledge and exposure using MS Excel for data handling.
• At least 4 years experience in relevant Business Operations Administrative role involving cross functional coordination with internal and external stakeholders.

Must be ready to work in the permanent shift from 6:00 PM - 3:00 AM IST on weekdays.

Why UA Brands

Over the past 35 years, UA Brands has been synonymous with fashion-forward specialty apparel at great values, long-lasting product performance, and above all, strong customer satisfaction. We treat customers warmly, respectfully, and fairly. Always striving to surpass their expectations. Since its inception as a single uniform store in 1985, UA Brands has expanded to include:

• 28 boutique retail locations in 9 states of the USA.
• Multiple E-commerce websites and catalogs.
• Centrally located 186,000 Sq. Feet Distribution center serving our international customer base.
• Global operations for supply chain sourcing, production, and business support.

UA Brands is a Drug Free Workplace.

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

What We Offer:

• Flexible schedules.
• Employee Health and Wellness:
• • Company-sponsored medical and insurance benefits for employees and their immediate family members.
• Newly implemented safety measures to help protect our employees and customers through the COVID-19 pandemic.
• Referral Program: Get paid to work with friends
• Employee Engagement Activities:
• • Fun events for employees.
• Company-sponsored outings.
• E-Learning opportunities for employees.
• Transportation Facility.
• Rewards and Recognition.
• Diversified Workforce.
• Corporate Social Responsibility.
• Internet Allowances (since we are working Remote due to covid-19).