Customer Support Executive

3 days ago

Teynampet, Tamil Nadu, India Sevalaya - NGO Full time ₹ 12,000 - ₹ 18,000 per year

Roles and Responsibilities

  • Handle inbound and/or outbound calls to assist customers with queries, requests, and issue resolution.
  • Maintain a professional, polite, and customer-centric approach during all interactions.
  • Provide accurate information and troubleshoot basic concerns related to products/services.
  • Log customer interactions, maintain call records, and update internal databases.
  • Follow call scripts, compliance guidelines, and quality standards.
  • Escalate unresolved issues to the appropriate departments when necessary.
  • Achieve customer satisfaction, and resolution metrics.
  • Collaborate with team leaders to improve process efficiency and customer experience.
  • No Targets

Skills & Qualifications

  • Excellent verbal communication skills
  • Strong listening abilities and a customer-first mindset.
  • Ability to handlemsituations and maintain call quality.
  • Basic computer skills: typing, CRM usage, data entry, email etiquette
  • Freshers Preferred

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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