Customer Relationship Executive

21 hours ago

Chennai, Tamil Nadu, India ac1ffa49-3b85-4120-a77a-c5f70e84a793 Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We're Hiring: Customer Relationship Executive (CRE)

Location:
Redhills, Chennai

Company:
SRAS MOTOWORKS (P) LTD - Ashok Leyland (ASC)

We're looking for a Customer Relationship Executive (CRE) to manage and enhance relationships with our heavy / commercial vehicle customers in our workshop and service operations.

Key Responsibilities:

  • Handle service reminder calls, post-service feedback.
  • Coordinate with service advisors, workshop manager, and parts team to ensure smooth vehicle check-in, tracking, and delivery.
  • Address customer complaints, escalate unresolved issues as per process, and ensure high customer satisfaction scores.
  • Maintain strong relationships with existing customers and support new customer onboarding
  • Maintain service records and ensure customer satisfaction

Desired Profile:

  • Graduate in any discipline; experience in commercial vehicle / automobile service environment preferred.
  • 1–3 years of experience in customer service / CRM / front office (freshers with strong communication skills can also apply).
  • Comfortable with MS Excel, WhatsApp, email, and basic CRM tools.

Employment Details:

  • Job Type: Full-time
  • Working Days: Monday to Saturday
  • Timings: 9:00 AM to 6:00 PM
  • Salary: Based on Experience


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