MFAU - Assistant Manager - Hyderabad

EmployeeCentralAssistantManager—TalentServices—DeloitteSupportServicesIndiaPrivateLimited

The Deloitte Talent Services team is an exciting & challenging Talent Operations services team with a strong focus on service excellence and continuous improvement, where we strive to support and exceed expectations for all clients. This role provides operations support and specifically provides services to our clients. This role is responsible for the effective execution of Talent processes, maintenance, and data integrity of core talent data.

Workyouwill do

As a Talent Services - Employee Central Assistant Manager, you will be responsible for:

• Leading and managing the employee central team, ensuring effective execution of Talent processes.
• Acting as a functional expert in HR operations, especially employee lifecycle events, managing complex tasks, and providing guidance to the team.
• Managing employee lifecycle projects in collaboration with onshore teams, sharing valuable insights on process and people situation to enable better decision making, and ensuring timely and successful execution.
• Provide suggestions, implementation & testing support on SAP Successfactors (EC module) and ServiceNow
• Managing KPIs effectively and driving changes
• Should display strong client first mindset and proactively identifying and addressing business requirements & opportunities, raise potential issues/process pain points, escalating as necessary and suggesting suitable business solutions
• Providing valuable proactive insights on resource allocation, process opportunities, and risks to Talent services lead to optimise team performance
• Building and maintaining strong stakeholder relationships with onshore teams, offshore teams, and other member firms Talent colleagues
• Overseeing people management activities, including regular check-ins, snapshots, and feedback collection.
• Supporting Talent Services lead in driving operational excellence in team, Cross member firm collaborations and business development
• Assistance in designing initiatives for team's development in terms of quality, learning, engagement, impact and

building positive environment.

Worklocation: Hyderabad

Shifttimings:6.30AMto3.30PM The team

The "Talent CoE" team at Hyderabad supports a wide variety of capabilities like payroll, HR Admin services, Resource Management support, Executive Admin and Global Mobility services. In addition, we have other sub-teams which provide services related to Talent Operations services and Excellence. Talent Services manages the life cycle and non-lifecycle transactions for the employees of client and ensures seamless employee experience from onboarding until exit.

Our goal is to embed a culture that focuses on what is important for our client and a priority for Deloitte. Such a culture empowers our people and gives them the capacity to act. It also reduces adverse outcomes and helps to cement our reputation for first-class service delivery.

Keyskills required:

This role requires a high level of attention to detail, taking responsibility for multiple actions and activities within tight deadlines. The incumbent must maintain strict confidentiality with regard to the process. Key skills include:

• Strong functional expertise in HR operations - Employee Life cycle events
• Continuous learner and possess strong work ethics and sense of responsibility
• Team management and development skills
• Strong stakeholder management, with excellent interpersonal & communication skills
• Planning, coordination, and execution skills to drive the projects & support to onshore teams and Talent services
• Decisive and ability to work under pressure and adapt to change
• Integrity and ability to identify quality issues and suggest controls
• Proactive problem-solving and initiative-taking
• Driver of change, display strategic, lateral & critical thinking

Qualificationsrequired

• Bachelor's or Post Graduate degree with 7 to 10 years of relevant experience in HR Shared Services environment.
• Strong end users Knowledge of SAP Success Factors EC module and ServiceNow (SNOW)
• Experience of ServiceNow Ticketing tool and knowledge on request designing.
• Preferred, if exposed to SNOW and SAP integrated systems and prior SME experience in system/process transitions projects

Howyouwillgrow

At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources, including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte'sculture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporatecitizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 318213

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