Customer Care Intern

3 days ago

Vizag, Andhra Pradesh, India SISIYA EDTECH PVT LTD Full time ₹ 36,00,000 - ₹ 72,00,000 per year

Job Title: Customer Care Intern

Location: SISYA CLASS Office

Job Type: Full-Time

Working Days: 6 Days a Week

Languages Preferred: English, Hindi, and at least one regional language

About SISYA CLASS:

SISYA CLASS is a fast-growing EdTech platform offering live, AI-powered learning experiences for students from Grades 1 to 12. Led by IIT/NIT experts, we aim to revolutionize education with smart classes, instant doubt-solving, and personalized mentorship. Join us in shaping the future of learning in India.

Key Responsibilities:

  • Handle inbound and outbound calls, WhatsApp messages, emails, and app chat support for students and parents.
  • Guide new users through the app installation, account setup, course activation, and class joining process.
  • Troubleshoot technical and access-related issues and escalate to technical support when needed.
  • Follow up with leads and users for app usage, attendance, renewals, and subscription-related queries.
  • Maintain CRM data with accurate logs of interactions, complaints, and feedback.
  • Coordinate with academic mentors and operations teams for smooth resolution of student/parent concerns.
  • Send timely reminders and updates about classes, quizzes, and important notifications.
  • Collect feedback and ensure customer satisfaction by addressing concerns with professionalism and empathy.
  • Promote SISYA CLASS offerings and upgrades wherever relevant to build trust and long-term engagement.

Key Requirements:

  • Strong communication skills – verbal and written.
  • Comfortable handling a high volume of calls and messages daily.
  • Ability to work independently and as part of a fast-paced team.
  • Positive attitude, patience, and ability to explain complex processes simply.

Why Join SISYA CLASS?

  • Work with a passionate EdTech team transforming student learning.
  • Exposure to AI-powered educational products and modern tools.
  • Growth opportunities across customer success, operations, and product roles.
  • Performance-based incentives and rewards.

Job Types: Full-time, Permanent

Pay: ₹5, ₹10,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 1 year (Required)

Language:

  • Hindi (Required)
  • English (Required)

Location:

  • Visakhapatnam, Andhra Pradesh (Required)

Work Location: In person

Application Deadline: 30/06/2025

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