Manager - ER

Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Manager - ER

Manager Employee Relations
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team. Working closely with the People Business Partners, employment law, compliance, and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. Hybrid flexible working is available.

• Provide expert advice to People Business Partners, managers, and employees about company policies and processes
• Partner with internal employment counsel, compliance, and People Business Partners to effectively manage employee relations issues/investigations
• Investigate concerns raised, including complaints of discrimination, harassment, retaliation, and other work-related issues
• Prepare investigative documentation, including interview notes and summary of findings
• Prepare, track, and maintain appropriate investigation and reorganization data and documentation
• Use case management system to manage cases from intake to resolution
• Provide and manage periodic reporting to relevant senior stakeholders
• Establish strong cross-functional relationships at all levels and geographies
• For the APAC region, provide sound ER advice and guidance to People Business Partners and managers on a range of ER topics such as performance management, merger and acquisition, TUPE, disciplinary processes, absence management, and managing risk in termination of employment within the framework of leading with care
• Partner with relevant control functions on investigations and outcomes
• Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values

• Experience in a multinational, fast-paced organization
• CIPD qualified or equivalent work experience
• Deep human resources experience, with demonstrated passion for employee relations
• Solid understanding of employment and labor laws
• Proven project management skills with demonstrated ability to drive global projects
• Experience advising on a wide range of employee relations issues
• Strong investigative skills
• Strong analytical and problem-solving skills with the ability to organize and analyze data
• Excellent interpersonal skills with demonstrated patience, tact, and respect
• Exceptional detail and follow-up skills
• Excellent verbal and written communication skills

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercards security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.

Location: Pune, India, 411006