Customer support head or Manger

1 day ago

Gurgaon, Haryana, India Adriyana Solutions Pvt Ltd Full time ₹ 11,08,000 - ₹ 11,76,000 per year

Customer Support - Fintech -Immediate Joiners Job Description Template

As a Customer Support representative in our fintech company, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction. We are looking for immediate joiners who are passionate about fintech and can hit the ground running.

Post Customer Support - Fintech -Immediate Joiners JobResponsibilities

  • Respond to customer inquiries via phone, email, and chat.
  • Resolve customer issues promptly and effectively.
  • Maintain a high level of customer satisfaction.
  • Document customer interactions and feedback.
  • Collaborate with other departments to address complex queries.
  • Provide product and service information to customers.
  • Identify and escalate priority issues to the appropriate channels.

Qualifications

  • Bachelor's degree or equivalent experience.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Customer-centric attitude.
  • Experience in customer support, preferably in a fintech context.
  • Problem-solving skills and attention to detail.
  • Ability to join immediately.

Skills

  • Customer Relationship Management (CRM) software
  • Troubleshooting
  • Effective Communication
  • Time Management
  • Problem Solving
  • Fintech knowledge
  • Multitasking

Job Types: Full-time, Permanent

Pay: ₹90, ₹98,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Experience:

  • Total: 10 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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