Centre Manager-Aadhaar Sewa Kendra

Job Descriptions -

Position- Centre Manager, Aadhaar Sewa Kendra

Location All over India (As per location advertised)

Engagement shall be for 5 years from the date of appointment which may extend up to 7 years

i. Graduate in any discipline

ii. Educational qualifications

iii. Graduate in any discipline Retired Officers, Junior Commissioned Officers, or equivalent from Indian Army/ Indian Airforce/ Indian Navy/ Central Armed Police Forces (CAPF)/ Law Enforcement Agencies equivalent to Level 6 or above

Maximum age: 58 years as on date of application

Eligibility criteria

i)Must have experience in team leadership

ii)Must have proficiency in MS Office

iii)Must have good communication, and problem-solving skills

iv)Desirable: familiarity with biometric systems and UIDAI ecosystem v)Desirable: fluency in regional language

Job Description

a) Operations Management:

• Manage daily functioning of the Aadhaar Seva Kendras under their jurisdiction.
• Ensure smooth conduct of Aadhaar enrolment, update, and other services in the Centres.
• Monitor day to day activities, staff attendance, performance, and scheduling. Conduct Aadhaar camps as per directions of RO

b) Compliance & Quality Control:

• Ensure compliance with UIDAIs Standard Operating Procedures (SOPs). Conduct regular quality checks to prevent errors and fraudulent enrolments/updates.
• Handle biometric exceptions and supervise rejections/ resubmissions. Conduct Internal audit every month as per checklist provided by UIDAI.

Staff Supervision:

i. Manage operators and supervisors at the center.

ii. Ensure operators are certified by UIDAI and maintain their certification status.

iii. Conduct training/refresher sessions as needed.

iv. Customer Service & Grievance Handling.

v. Ensure prompt and courteous customer service.

vi. Resolve walk-in grievances or escalate complex issues to UIDAI officials.

vii. Assist ROs in conduct of field audits

d) Reporting & documentation:

i. Maintain daily/weekly MIS reports on enrolments, updates, rejections, and system log.

ii. Maintain audit reports as per checklist provided by UIDAI

iii. Submit reports to UIDAI as per prescribed timelines.

e) Technical & System Oversight:

i. Oversee the working condition of devices like Aadhaar enrolment kits, and internet connectivity.

ii. Oversee Aadhaar centre operated by State/Central registrars.

iii. Coordinate with UIDAIs IT support team in case of technical issues.

iv. Ensuring of uptime of services and amenities as per ASK contract.

v. Coordination with UIDAI Head Office and concerned RO.

vi. Any other task assigned by UIDAI