Employement Support_Rakesh_Capgemini

Must Have Good to Have  Strong process knowledge in workforce administration  Strong project management skills applied in a business/corporate environment  Experience in managing multiple design project  Strong client management and team management skills  Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.  System data entry experience (Oracle HCM, Taleo, SuccessFactors, etc.)  Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution  Handle client communication and client Reporting  Excellent job organization and time management skills  Attention to details and very good analytical skills;  Good communication skills  - Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members
Role and Responsibilities:
 Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds  Respond to client's queries & escalations accurately (via phone, live chat, email and case management system)  Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)  Provide clarification of HR policies and procedures  Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan  Organize knowledge sharing sessions both within the team and cross teams  Update all required process documentation (process maps and procedures) and other documentation within agreed time frames on the defined support tool  Liaison with third parties, vendors and multiple stake holders  Resolving errors, escalations and issues on time  Develop, mentor, and coach junior team members  Develop process excellence in Operation activities  Ensuring quality and timeliness of work  Focused, diligent, high on quality and timeliness are the basic requirements for the role  Contribute to team "Business As Usual" activities such as hiring, process improvement, service standardization, etc.  Exhibit strong problem-solving and business acumen skills.  Demonstrate advanced proficiency in written and verbal communication skills

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