Application Support Engineer

This is a remote position.

About Leegality:

We're India's very first Document Infrastructure Platform. Our mission? To completely transform how businesses handle paperwork, contracts, and getting digital consent.

We make critical paperwork flows faster, way more innovative, and completely compliant for Indian businesses. Over 2,000 companies, from huge players like HDFC and SBI Cards to super fast-growing ones like Razorpay and Cars24, trust us with their document workflows.

Beyond our core platform, we've launched "Deal Collaboration" (making contract negotiation a breeze) and "ConsentIn" (for easy, DPDP-compliant consent collection).

Basically, we're building the go-to execution layer for all modern paperwork. If that sounds exciting, come join us

Curious about our impact? Check out our customer success stories here:

Our Culture:

At Leegality, we're all about trust, owning our work, transparency, and having a blast while building something meaningful.

These aren't just buzzwords; our team proved it by giving us an amazing 97 on the eNPS survey for FY that's the highest among over 175 startups).

We're always working to help our team grow and stay motivated. We offer cool perks like flexible hours, hybrid work, and bi-annual appraisals to make sure everyone has an awesome work environment.

If our culture vibes with you, keep reading the job description below and hit that apply button

Location: Hybrid

Brief:

In this role, you will be responsible for monitoring system health, troubleshooting issues, and resolving user-reported problems with speed and accuracy. You will work closely with engineering, QA, and DevOps teams to maintain high availability, stability, and performance of the platform. If you enjoy solving technical problems, digging into logs, understanding product workflows, and being the first line of defense for production issues, this role is an excellent opportunity to grow your expertise in a high-impact environment.

Key Responsibilities:

• Provide L1/L2 technical support for production applications and resolve customer-reported issues.

• Monitor system performance, uptime, and application health using dashboards and alerting tools.

• Troubleshoot issues related to application logic, integrations, APIs, and environment configurations.

• Perform root-cause analysis and ensure timely resolution or escalation to engineering teams.

• Handle incident management, ticket tracking, and documentation of fixes or known issues.

• Support deployments, release activities, and post-release validation.

• Collaborate with DevOps, QA, and engineering teams to improve stability and reliability of services.

• Write basic scripts (Shell/Python) for automation of routine tasks and log analysis.

• Maintain knowledge base articles, SOPs, and internal process documentation.

• Ensure adherence to SLAs, quick turnaround on critical issues, and proactive communication with stakeholders.

• Work with containerised application environments and have exposure to Docker, Kubernetes, and Helm charts for debugging, basic deployments, and environment understanding.

Recruitment Process:

• Our hiring process combines AI-powered evaluations with structured interviews to ensure a fair and seamless experience.

• You will be contacted via email with the next steps upon being shortlisted.

• The process may include Assessments, AI-enabled interviews, and In-Person Interviews with our team.

• Final selection and CTC will be based on your overall performance and experience.

Apply directly through our career page:

For more information about us please visit our:

Our Company and Culture:

Our Website:

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Leegality's Privacy Notice:

Industry

IT Services

Date Opened

11/25/2025

Job Type

Full time

Remote Job