Sales Executive

Job Title: Car Sales Executive

Department: Car Sales

Reports To: Sales Manager / Team Leader

Job Summary:

The Car Sales Executive is responsible for generating sales, building strong customer relationships, and ensuring customer satisfaction through professional sales and after-sales service. The role involves achieving monthly sales targets, understanding customer needs, and promoting the dealership's products and services effectively.

Key Responsibilities:

• Greet and assist customers visiting the showroom or contacting through calls/social media.
• Understand customer requirements and recommend suitable vehicles, variants, and financing options.
• Explain vehicle features, specifications, warranty, and after-sales services in detail.
• Conduct test drives and demonstrate vehicle performance.
• Prepare and deliver quotations, proforma invoices, and necessary documentation for booking and delivery.
• Achieve monthly and quarterly sales targets as assigned by management.
• Maintain up-to-date knowledge of all models, new launches, schemes, and competitors' products.
• Coordinate with the finance and insurance department for customer loan and insurance processing.
• Follow up with customers on inquiries, bookings, and pending payments.
• Ensure smooth delivery experience and timely vehicle handover.
• Maintain strong customer relationships for referrals and repeat sales.
• Update and maintain CRM records and daily sales reports.
• Participate in marketing and promotional events organized by the dealership.

Key Skills & Competencies:

• Excellent communication and interpersonal skills
• Strong negotiation and convincing abilities
• Customer-focused and result-oriented attitude
• Good presentation and product knowledge
• Basic understanding of vehicle finance and insurance
• Proficiency in MS Office and CRM tools

Qualifications & Experience:

• Education: Graduate / Diploma in any discipline (Preferred: BBA, B.Com, or Automobile background)
• Experience: 1–3 years in automobile retail sales (freshers with good communication can also apply)
• License: Valid four-wheeler driving license

Performance Indicators (KPI):

• Monthly sales target achievement
• Customer satisfaction and feedback score
• Lead conversion ratio
• Referral and repeat business generation

Job Type: Full-time

Pay: ₹10, ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person