CSC Manager
3 days ago
Role & responsibilities
1. Call Closure: Achieve 100% call closure within 24 hours TAT.
2. CSC Operations: Ensure smooth functioning of CSC office, including infrastructure and maintenance.
3. Team Management: deploy required number of ST/CROs; review performance based on KPIs.
4. Escalation Management: Timely closure of escalation complaints.
5. Performance Targets:
95% MS closure
less than 2% Repeat Calls
75 NPS in SR/MS/IR
75% SR 1hr TAT
60% IR 24hr TAT
6. Budget Management: Achieve 100% budget targets.
7. Team Motivation: Organize programs to boost ST confidence.
Preferred Candidates:
1. Immediate Joiners
2. Notice period less than 30 Days
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