Workplace Services Collaboration Engineer/Technical Specialist

Job Title –
Workplace Services Collaboration Engineer/Technical Specialist
Preferred Location - Bangalore/Hyderabad, India
Full time/Part Time - Full Time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do

Responsibilities

• Design, implement, and manage Microsoft 365 (M365) solutions, including Exchange Online, SharePoint Online, Teams, OneDrive, and other M365 services.
• Lead the migration of on-premises systems to M365, ensuring minimal disruption to business operations.
• Develop and maintain M365 governance policies, security protocols, and compliance standards.
• Provide advanced troubleshooting and support for M365-related issues, working closely with IT support teams.
• Collaborate with cross-functional teams to integrate M365 services with other enterprise applications.
• Stay up to date with the latest M365 features, updates, and best practices, and provide training and guidance to junior engineers and end-users.
• Monitor and optimize M365 performance, ensuring high availability and reliability of services.
• Manage M365 licensing and subscriptions, ensuring cost-effective utilization of resources.
• Monitor, maintain and optimize an enterprise messaging environment including office 365, Exchange 2019 (along with future versions of Exchange)

Technical Skills

• Advance knowledge and use of PowerShell for scripting and automation
• Exchange Server Administration: Expertise in managing and maintaining on-premise Exchange Server environments, including installation, configuration, and upgrades.
• Design and support migration efforts from multiple source environment technologies to corporate standard infrastructure. Background in Quest OnDemand, BitTitan and Sharegate
• Deep knowledge of Microsoft Teams administration, App management, policy creation and 3rd party integration
• Expertise in providing solutions for High Availability in Exchange.
• Planning, configuring and managing Messaging security, administrative security and auditing.
• Experience in Monitoring, troubleshooting the server using tools such as event viewer, MMC, Exchange Management shell, power shell.
• Experience Office 365 migrations and hybrid solutions.
• Expertise in migration of Microsoft messaging technologies of newer versions.
• Migration from ON - premises to online Office 365.
• Knowledge in Synchronizing Directory from On-premises to Office 365 using different Identities as per business needs.
• Experience in Security and Compliance by Managing Data loss prevention and Data governance.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Expertise in configuring and deploying ATP, DLP and Threat Protection Policies for SPAM, PHISH and Malware
• Strong knowledge email security framework DKIM, DMARC and SPF
• Administer and manage Power Platform environments, including PowerApps, Power Automate, and Power BI, providing support to developers and ensuring seamless integration and functionality.
• Integrate and manage various applications and bots within Microsoft Teams, ensuring they meet organizational requirements and security standards, and provide support and troubleshooting as needed.

Basic Qualifications

• 7-10 years of experience in IT and/or IT related field
• Experience with on-premise to O365 cloud solutions
• Strong knowledge of Sender Policy Framework (SPF), DKIM and DMARC
• Strong knowledge and use of PowerShell
• Proven experience in supporting a variety of IT infrastructure projects and in interfacing with business leaders. Ability to lead large, complex projects with cross-business unit project teams and suppliers.
• Strong oral, written communications and presentation skills
• Strong organizational, interpersonal, analytical, communication and technical skills are essential.
• Ability to build and maintain customer relationships, be a team player, meet deadlines and adjust to changing priorities.
• Individual must be highly motivated, results-oriented and able to work in fast-paced environment.
• Must be fluent in both German and English languages

Benefits

• We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules and leave Policy
• Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Program.

Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.

This is The Carrier Way. Join us and make a difference.

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*Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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