Assistant Manager – Automation Support

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Support the Manager in overseeing daily RPA platform operations.
• Supervise and mentor junior support engineers, ensuring tasks are completed effectively.
• Troubleshoot and resolve platform incidents, outages, and service requests.
• Assist in deployments, upgrades, and patch management for RPA environments.
• Monitor platform performance, generate reports, and highlight risk areas.
• Enforce platform governance, compliance, and best practices.
• Coordinate with developers, infrastructure teams, and business stakeholders for smooth handovers.
• Conduct root cause analysis and recommend preventive measures.
• Support vendor interactions and escalation management.
• Drive process improvements for platform stability and efficiency.

What You Will Need:

• Bachelor's degree in computer science, Information Technology, or related discipline.
• 5–7 years of IT experience with at least 2–3 years in RPA support/administration.
• Hands-on experience in one or more RPA platforms (Uipath - Cloud, Orchestrator, ASset Management or Automation Anywhere Control Room, Credential vault).
• Knowledge of infrastructure basics (servers, databases, cloud) and monitoring tools.
• Strong analytical and problem-solving abilities.
• Experience in team supervision or mentoring.
• Good communication and stakeholder coordination skills.
• RPA certifications (e.g., UiPath Orchestrator, Automation Anywhere Control Room).

What Would Be Nice To Have:

• Exposure to ITIL processes (incident, problem, change management).
• Familiarity with scripting (PowerShell, Python, or VB Script).

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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