Technical Support Engineer

18 hours ago

Vijayawada, Andhra Pradesh, India Buildbot Technologies Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 8,00,000 per year

We are seeking a skilled Technical Support Engineer to join our team in providing exceptional technical support to our clients. This role demands strong communication skills, excellent problem-solving abilities, and a solid technical background to work effectively with both customers and internal teams.

Roles and Responsibilities:

  • Manage and resolve complex technical issues using the Jira ticketing system.
  • Respond to critical incidents during assigned shifts and document root causes.
  • Monitor and troubleshoot SaaS and on-premises applications.
  • Collaborate with cross-functional teams to resolve complex issues.
  • Escalate critical issues appropriately and follow up until resolution.
  • Provide clear and timely updates to customers and internal teams.
  • Document technical solutions and maintain knowledge base articles.
  • Maintain service level agreements (SLAs) for incident response and resolution.
  • Adapt quickly to emerging situations and changing priorities.

Qualifications and Experience:

  • Educational Qualification: B.Tech / M.Tech.
  • Experience with ticketing systems (preferably Jira).
  • Willingness to work in a 24/7 rotational shift schedule, including nights and weekends.
  • On-call responsibilities during assigned shifts.
  • Excellent written and verbal communication abilities.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively under pressure with good time management.
  • Self-motivated with a strong desire to learn.
  • Male candidates preferred due to mandatory night shift requirements.

Job Type: Full-time

Work Location: In person

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