Customer Service Officer

3 days ago

Punjab North HR PB Branch Banking Hoshiarpur, India Equitas Small Finance Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year
RoleParametersParameter Weight %A+/ABC/DECSOMoM CASA NTB (Nos)5%8665CSOIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)15%5432CSOLI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)7.5% CSO3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A: 4, B:3, C/D:2, E:1)10%4321CSOInc HH PH on Mapped Book7.5%121085CSOMapped Book Customer meetings Coverage5%NANANANACSOWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOBranch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits)10%NANANANACSOBranch Customer Service (FTR, TAT on CASA & SR)10.0%NANANANACSOBranch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants)10.0%NANANANACSOBranch Operations & Compliance (Re KYC & Inoperative accounts activation) (RMU, CRL, Pending leads)10%NANANANACSO1 Self Sourced GL disb per month  (min 1 lac Ticket size) - Booster of 10%NA

100%

  • Customer Service Officer

    6 days ago

    Branch Banking>North>Haryana>HR & PB>Haryana>Haryana>Haryana>>Panipat, India Equitas Small Finance Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Customer Service Officer Role Parameters Parameter Weight % A+/A B C/D E CSO MoM CASA NTB (Nos % CSO Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs % CSO LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income % CSO 3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per...

  • Service Delivery Officer

    16 hours ago

    , Branch Banking, North, HR & PB, Ludhiana Main, Punjab, India Equitas Small Finance Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    RoleParametersParameter Weight %A+/AOthersService Delivery OfficerMoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker) on Rel Channel Mapped Book15%NANAService Delivery OfficerMapped Book: 3% MoM TRV Growth of Mapped Book25%NANAService Delivery OfficerInc HH PH on Mapped Book15%1210Service Delivery...

  • Service & Operation Manager

    2 days ago

    Punjab, Branch Banking, Bathinda, , HR & PB, North, India Equitas Small Finance Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    RoleParametersParameter Weight %A+/ABC/DEService Operations Manager (MSS)MoM CASA NTB (Nos)5%6554Service Operations Manager (MSS)MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs)10%7642Service Operations Manager (MSS)LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)5% Service Operations Manager (MSS)3% MoM TRV Growth of Mapped Book...

  • Customer Service Officer

    2 weeks ago

    Branch Banking>North>Madhya Pradesh>MP and CG>Indore>Indore>Madhya Pradesh>>Bhawarkuan, India Equitas Small Finance Ltd Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Customer Service OfficerThe Customer Service Officer will be responsible for providing excellent customer service, addressing customer inquiries, and resolving issues. They will also handle customer transactions and maintain accurate records. The role requires strong communication and problem-solving skills

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    1 week ago

    Inclusive Banking - MF>North>Rajasthan>Rajasthan>Jodhpur>Sujangarh>Rajasthan>>Makrana, India Equitas Small Finance Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Customer Service Officer - MFThe Customer Service Officer will be responsible for providing support to customers, resolving their queries, and ensuring a positive experience. They will handle customer inquiries, complaints, and provide information about products and services. The role involves maintaining customer records and ensuring high levels of customer...

  • Customer Service Officer

    1 week ago

    Emerging Enterprise Banking>South >karnataka>Karnataka>Bangalore North>Bangalore North>Karnataka>>Tiptur, India Equitas Small Finance Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Service Officer Role Description Designation: Customer Service Officer Grade: EB-1-officer/EB-2-Assistant Manager Legal Entity: Equitas Small Finance Bank Business Unit: Retail Banking Division: Emerging Enterprise banking Department: Branch Operation Travel required: Yes/No (if Yes, please mark ->) Level of travel: Occasional Level: Individual...

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    3 days ago

    Branch Banking>North>Punjab>HR & PB>Punjab>Punjab>Punjab>>Hoshiarpur, India Equitas Small Finance Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Personal Banker Role Parameters Parameter Weight % A+, A Others Personal Banker CASA NTB Qualified Family Banking (nos) (Refer Definition % Personal Banker CASA OTB Qualified Family Banking Upgrade (nos) (Refer Definition % Personal Banker CASA Value (OTB+NTB value growth p.m. -Rs. in Lk % Personal Banker RTD Value...

  • Customer Service Officer

    3 days ago

    , Karnataka, K.R.Puram, Bangalore, South, Inclusive Banking - SBL, India Equitas Small Finance Bank Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    Customer Service Officer - RetailCustomer Service Officer - RetailCustomer Service Officer - RetailCustomer Service Officer - RetailCustomer Service Officer - RetailCustomer Service Officer - Retail

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    3 days ago

    North, HR & PB, Branch Banking, Punjab, , Mohali, India Equitas Small Finance Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    RoleParametersParameter Weight %A+, AOthersBRMCASA NTB Qualified Family Banking (nos) (Refer Definition)13%32BRMCASA OTB Qualified Family Banking Upgrade (nos) (Refer Definition)7.5%21BRMCASA Value (OTB+NTB value growth p.m. -Rs. in Lk)20.0%4030BRMRTD Value (OTB+NTB value growth p.m. - Rs. in Lk)15.0%3020BRMRevenue ((Investments + Insurance +  3-in-1...

  • Customer Service Representative

    2 weeks ago

    Ludhiana, Punjab, India Grow up service Full time

    Salary 25-30k Location Near keys hotel, ludhiana Timing 9:30 to 6:30 *non chargeable profile* Must have experience customer relationship, Service sector sales, clients handling and sales Exp 3-5 years *Grow up service* 7986153472 Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability...