F&B Service

Job Title: F&B Service Hostess

Location: Machan Resorts LLP, Lonavala

Job Type: Full-Time

Job Summary: The F&B Service Hostess is the first point of contact for guests in our dining area, ensuring a warm welcome and providing exceptional guest service. The ideal candidate will have a friendly personality, excellent communication skills, and a passion for hospitality.

Key Responsibilities:

Greeting & Seating Guests:

• Welcome guests with a warm, friendly demeanor.
• Escort guests to their tables and present menus.
• Manage reservations and seating arrangements to maximize efficiency.

Guest Interaction:

• Provide information about the menu, daily specials, and resort offerings.
• Handle guest inquiries and resolve complaints promptly.

Coordination & Communication:

• Communicate guest needs and special requests to the service staff.
• Collaborate with the kitchen and service teams to ensure seamless service.

Administrative Tasks:

• Maintain accurate records of reservations and guest preferences.
• Assist with billing and payment processes when required.

Cleanliness & Presentation:

• Ensure the reception and dining areas are clean, organized, and presentable.
• Adhere to health and safety standards at all times.

Qualifications:

• Previous experience as a hostess or in a customer-facing role, preferably in hospitality.
• Strong communication and interpersonal skills.
• Proficiency in handling reservations and POS systems.
• Ability to multitask and work effectively in a fast-paced environment.
• A pleasant and professional appearance and demeanor.

What We Offer:

• Competitive salary and benefits.
• A positive and growth-oriented work environment.
• Opportunities for professional development within the company.

How to Apply: Interested candidates can send their resumes to