Front Office Executive

4 days ago

Dehradun North Goa, India 3dc53351-2f45-4118-b780-6dc3666f8bd1 Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Summary

The Front Office Executive is responsible for managing the reception area, greeting guests, handling incoming calls, coordinating administrative tasks, and ensuring smooth front desk operations. The role requires excellent communication skills, a customer-centric approach, and the ability to multitask in a fast-paced environment.

Key Responsibilities

1. Guest Handling

  • Greet and welcome guests professionally.
  • Assist guests with enquiries, reservations, and service requirements.
  • Maintain a positive and friendly attitude at all times.
  • Ensure guest complaints are addressed promptly or escalated.

2. Front Desk Operations

  • Manage the reception area and ensure it is always clean and organized.
  • Handle check-in and check-out processes when applicable.
  • Maintain visitor records, staff attendance registers, and logbooks.
  • Oversee courier receipts, dispatch, and documentation.

3. Communication & Coordination

  • Answer and route phone calls efficiently.
  • Coordinate with various departments such as HR, Accounts, Admin, Housekeeping, and Management.
  • Share daily updates, reports, and front desk status with supervisors.
  • Handle email communication and ensure timely responses.
  • Maintain filing systems and documentation (manual & digital).

4. Customer Service Excellence

  • Provide high-quality customer service and ensure guest satisfaction.
  • Assist with customer queries regarding services, pricing, or general information.
  • Collect feedback and google reviews and share insights for service improvement.

Skills & Competencies

  • Excellent verbal and written communication skills
  • Strong interpersonal and customer-service skills
  • Proficiency with MS Office, email, and front desk software
  • Ability to multitask and manage time effectively
  • Professional grooming and etiquette
  • Problem-solving and conflict resolution abilities

Educational Qualifications

  • Graduate in any discipline (Hospitality or Business Administration preferred)
  • Training in customer service or front office operations is an added advantage

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