Sr. Administrator

5 days ago


Bengaluru, Karnataka, India HCL Technologies Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year
Job Description
Domain : Helpdesk
Sub Domain : English
Demand Unit : Administrator : Voice - Cisco
(1.) Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.

2. To provide support for on call escalations and doing root cause analysis of given issue.

3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.

4. To independently resolve tickets within agreed SLA of ticket volume and time.

5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Job Description (Posting).
Domain : Helpdesk
Sub Domain : English
Demand Unit : Administrator : Voice - Cisco
(1.) Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.

2. To provide support for on call escalations and doing root cause analysis of given issue.

3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.

4. To independently resolve tickets within agreed SLA of ticket volume and time.

5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

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