Airport Representative,Guest Relations Officer

1 day ago

Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Their primary responsibility is to assist passengers, answer their queries, and provide support throughout their journey. Here's a detailed job description for this role:

Job Title: Airport Representative or Guest Relations Officer

Job Description:

1. Passenger Assistance:

Greet passengers upon their arrival at the airport and provide a warm and welcoming atmosphere.

Assist passengers with check-in procedures, security checks, and boarding processes.

Offer guidance and information about flight schedules, gate changes, baggage claim, and other relevant airport services.

2. Customer Service:

Provide exceptional customer service by addressing passenger inquiries, concerns, and complaints.

Handle difficult or irate passengers with patience and professionalism, resolving issues to the best of your ability or escalating to higher authorities when necessary.

Ensure that passengers with special needs, such as children, elderly individuals, or individuals with disabilities, receive extra assistance as required.

3. Lost and Found Assistance:

Assist passengers in locating lost baggage or personal items by liaising with the airport's lost and found department and coordinating the retrieval process.

4. VIP Services (if applicable):

Provide special services to VIP passengers, such as escorting them through arranging ground transportation, and ensuring a seamless travel experience.

5. Appearance and Conduct: - Maintain a professional appearance and conduct yourself with courtesy and professionalism at all times.

6. Shift Work: - Shift Work, including nights, weekends, and holidays, as airports operate around the clock.

Qualifications and Requirements:

High school diploma or equivalent (additional education or certification in hospitality or tourism is a plus).

Excellent communication and interpersonal skills.

Strong problem-solving abilities.

Ability to work in a fast-paced and high-stress environment.

Knowledge of airport operations and procedures (training may be provided).

Customer service experience is preferred.

Multilingual skills are often an advantage.

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