Service Information Developer

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

JOB DESCRIPTION:

• Good understanding of Gas Turbine Engine Systems, Maintenance, Repair and Overhaul requirements.
• Good understanding of components – working principle/Assembly/Disassembly, Installation/removal procedures.
• Good knowledge in technical information development through Arbor text Editor with STE rules & guidelines.
• Good knowledge in Geometric Dimensioning and Tolerances (GD&T) and to read/interpret/decode Engineering Drawings/Schematics & Layouts.
• Competent knowledge of components fit form and function both in piece part and assembly level.
• Good knowledge of Gas turbine service and repair techniques.
• Contribute to the development of product data support strategy.
• Maintain and develop relationships with internal customers to assist the achievement of business targets.
• Develop and implement improvements in tools, methods, and processes.

JOB REQUIREMENTS:

• Develop documentation in Simplified Technical English (STE) that meets OEM standards.
• Develop and maintain detailed database of reference materials, including research, tests and design specifications.
• Evaluate current content and develop innovative methods for improvement

EDUCATION QUALIFICATION:

• Bachelor's degree in Mechanical engineering/Aeronautical Engineering from a reputed Institution.
• Experience: 3 – 5 years maximum of relevant experience in Turbomachinery (Gas Turbines/Turbo Compressors) preferably in Oil & Gas/Energy/Aviation industry.
• Have an ability to interpret large volumes of complex technical data.
• Have customer focus and experience in a customer facing environment with a proven record of delivering technical solutions and improvements working to processes and procedures.
• Excellent written, verbal communications and presentation skills.
• Proficiency in the English language is required.
• Experience in coordinating/interacting with Global Stakeholders/customers.
• Advantageous to know about gas turbines and industrial equipment, project management and overhaul/manufacturing techniques.

Skill Descriptors

Customer Focus:

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Basic Understanding:

• Focuses activities on developing and maintaining positive customer relationships.
• Discusses general differences between internally and externally focused organizations.
• Cites the cost and benefits of good versus poor customer service.
• Explains why customer satisfaction is important to successful product/service delivery.

Data Gathering & Analysis:

Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Basic Understanding:

• Describes alternative data-gathering techniques and tools.
• Documents basic data-gathering methodologies.
• Identifies the purposes of data gathering and analysis.
• Identifies key objectives in gathering and analyzing data.

Posting Dates:

November 10, November 23, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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