Employee Experience Coordinator

2 days ago

Noida, Uttar Pradesh, India ShyftLabs Full time ₹ 12,00,000 - ₹ 25,00,000 per year

About ShyftLabs At ShyftLabs, we live and breathe data. Since 2020, we've been helping Fortune 500 companies unlock growth with cutting-edge digital solutions that transform industries and create measurable business impact. We're growing fast and we're looking for passionate problem-solvers who are ready to turn big ideas into real outcomes.
Position Overview: We are hiring an Employee Experience Coordinator who can serve as the go-to point of contact for all employees under our Global Capability Center (GCC). This person must be proactive, well-organized, and a very strong communicator in order to build strong relationships with employees and handle all day-to-day inquiries across the team. This role will work closely with ShyftLabs HR & Operations leadership to improve employee engagement, retention, and satisfaction. Job Responsibilities:
Employee Communication & SupportAct as the primary HR contact for all Global Capability Center (GCC) employees.Respond to day-to-day questions about leave, attendance, payroll, policies, benefits, remote work, and HR processes.Provide quick, reliable, and empathetic support to improve employee engagement and satisfaction. Regular Check-Ins & EngagementConduct consistent check-ins to understand employee well-being, workload, and challenges.Document conversations, track trends, and escalate issues when needed. HR Request & Case ManagementManage and track employee requests (pay raises, promotion discussions, policy clarifications, time-off approvals, role changes).Ensure all issues are triaged through ShyftLabs; not directly through client managers.Coordinate with HR & Operations leadership for escalations. Onboarding & OffboardingAssist with day-to-day onboarding touchpoints, documentation collection, welcome communication, and orientation scheduling.Support smooth offboarding including notices, IT access removal, documentation, and exit feedback. Policy Communication & ComplianceClearly communicate policy updates to GCC employees.Ensure adherence to attendance, leave, hybrid work, and performance expectations. Engagement Activities & Pulse SurveysRun periodic pulse surveys to monitor engagement.Support small-scale cultural or recognition initiatives to increase connection and retention.Lead annual performance reviews for GCC employees, ensuring expectations are met and feedback is continual. HR Operations & Record-KeepingMaintain up-to-date employee records and lifecycle status (probation, promotions, renewals).Log employee conversations and maintain accurate documentation for audit purposes. Basic Qualifications:
  • 2-5 years of experience in HR coordination, HR operations, employee relations, or a similar role.
  • Excellent verbal and written communication skills: clear, professional, empathetic, and responsive.
  • Highly organized and able to manage communication with 200+ employees.
  • Comfortable working autonomously with minimal supervision.
  • Strong attention to detail, ability to prioritize, and comfort handling sensitive information.
  • Strong understanding of HR processes within an Indian employment context is a plus.
  • Previous experience working with a Global Capability Center (GCC) or consulting firm is highly preferred.
We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.
This role is located on-site in our rapidly-growing Noida location.

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