Information Technology Specialist

Job Title: IT Systems & Infrastructure Engineer

Department:
Technology

Reports To:
Head of Technology

Location:
Worli, Mumbai

Employment Type:
Full-time

Position Overview

The IT Systems & Infrastructure Engineer will be responsible for managing and maintaining the organization's complete IT infrastructure, including systems, networks, hardware, and software assets. This role requires a hands-on professional capable of independently handling day-to-day IT operations, troubleshooting, system maintenance, cybersecurity compliance, and vendor coordination. The position also covers IT asset management, renewals, and ensuring uninterrupted technology support for all business functions.

Key Responsibilities

· Provide end-to-end technical support for all hardware, software, and network-related issues, ensuring minimal downtime.

· Diagnose and resolve desktop, laptop, and peripheral problems, including hardware troubleshooting and minor repairs.

· Configure, monitor, and maintain
Sophos Advanced X Intercept
(endpoint protection) for all systems to ensure cybersecurity compliance.

· Administer
Active Directory
,
Microsoft 365
, and other enterprise applications (user accounts, access rights, and policies).

· Manage and regularly update the complete
IT asset inventory
(hardware, software, accessories, licenses).

· Track and ensure timely renewal of domains, SSL certificates, and software licenses.

· Provide basic maintenance and troubleshooting support for
EPABX/telephony systems
.

· Coordinate with vendors and service providers for IT procurement, maintenance, repairs, and bill processing/payment follow-ups.

· Handle
network troubleshooting
(LAN/WAN, VPN, Wi-Fi, firewall connectivity).

· Assist with
server monitoring, patching, and upgrades
as required.

· Participate in
system upgrades, migrations, and deployments
to ensure seamless implementation.

· Maintain detailed documentation for incidents, resolutions, IT assets, and processes.

· Ensure adherence to company IT policies, data protection standards, and cybersecurity protocols.

Qualifications & Skills

Education & Experience:

· Bachelor's degree in Information Technology, Computer Science, or equivalent experience.

· –4 years of relevant hands-on experience in IT support and infrastructure management, preferably in an enterprise setup.

Technical Skills:

· Strong working knowledge of Windows 10/11
,
macOS
, and
Microsoft 365
administration.

· Proficiency with
Active Directory
,
Group Policy
, and user access management.

· Experience with
endpoint protection tools
such as Sophos Advanced X Intercept.

· Solid understanding of
network protocols
and troubleshooting (DNS, DHCP, VPN, routing, switching).

· Familiarity with
IT asset management tools
and ticketing systems (ServiceNow, ManageEngine, Jira, etc.).

· Basic knowledge of
EPABX/telephony systems
and their maintenance.

· Exposure to
vendor coordination
and
IT procurement workflows
.

· Awareness of
ITIL best practices
and SLA management.

Soft Skills:

· Strong analytical and troubleshooting abilities.

· Excellent communication and interpersonal skills.

· Highly organized, proactive, and detail-oriented, especially in managing renewals and billing.

· Ability to work independently
and take full ownership of IT responsibilities.

Certifications (Preferred)

· CompTIA A+ / Network+ / Security+

· Microsoft Certified: Modern Desktop Administrator / Azure Fundamentals

· Sophos Certified Engineer

· ITIL v4 Foundation

Key Performance Indicators (KPIs)

· Timely and effective resolution of IT support requests

· High system uptime and endpoint protection compliance

· Accuracy and completeness of IT asset and license records

· User satisfaction and service feedback scores

· On-time renewals and closure of vendor-related processes