Workplace Ambassador

Job Description: Workplace Ambassador

Client:
UBS

Location:
Hyderabad (Aquila & Centaurus)

Department:
Facilities Management - Workplace Services

Reports To:
WorkpManager

Position Overview

We are seeking dynamic Workplace Ambassadors to serve as the face of UBS workplace experience, managing soft services operations and ensuring exceptional employee experiences across Aquila and Centaurus locations. This role requires customer-focused professionals who can seamlessly operate between both sites, acting as the primary point of contact for employees while coordinating various soft services to create a world-class workplace environment.

Key Responsibilities

Employee Experience & Engagement

• Serve as primary point of contact for UBS employees across workplace services
• Provide exceptional customer service and resolve employee queries promptly
• Proactively engage with employees to understand needs and gather feedback
• Support new employee onboarding and workplace orientation
• Facilitate employee events, celebrations, and engagement activities
• Maintain a welcoming and professional workplace atmosphere

Multi-Location Flexibility

• Seamlessly operate between Aquila and Centaurus locations as required
• Maintain consistent service standards and employee experience across both sites
• Adapt to varying workplace cultures and operational requirements at each location
• Support inter-location coordination and employee transitions
• Ensure effective communication between site teams and management

Front-of-House & Reception Services

• Manage reception desk operations and guest services
• Handle visitor registration, access coordination, and escort services
• Maintain professional front-of-house presentation and ambiance
• Coordinate meeting room bookings and space reservations
• Support VIP visits and executive-level guest arrangements
• Ensure lobby and common areas maintain premium standards

Workplace Services Coordination

• Coordinate soft services including housekeeping, catering, and maintenance requests
• Monitor service delivery quality and address any service gaps
• Handle employee service requests through ticketing systems or direct interaction
• Coordinate with vendors and service providers for seamless service delivery
• Support workplace amenity management (cafeteria, wellness areas, recreation spaces)
• Manage workplace announcements and communication dissemination

Space & Environment Management

• Monitor workplace utilization and space optimization
• Support hot-desking, flexible workspace, and hybrid work arrangements
• Coordinate workspace setup for new joiners and relocations
• Ensure workplace comfort through temperature, lighting, and ambiance management
• Support space planning initiatives and workplace transformation projects
• Maintain workplace aesthetics and professional environment standards

Health, Safety & Compliance Support

• Support health and safety protocols and emergency procedures
• Monitor compliance with workplace policies and guidelines
• Assist in evacuation drills and emergency response coordination
• Ensure adherence to COVID-19 and health safety measures
• Report safety hazards and coordinate corrective actions
• Support workplace wellness initiatives and programs

Technology & Digital Services Support

• Assist employees with workplace technology and digital services
• Coordinate IT support requests and equipment issues
• Support audio-visual setup for meetings and events
• Manage workplace applications and booking systems
• Provide basic troubleshooting for workplace technology
• Support digital workplace initiatives and implementations

Administrative & Operational Support

• Maintain workplace documentation and service records
• Generate reports on employee feedback and service metrics
• Support inventory management for workplace supplies and amenities
• Coordinate with facilities teams for operational requirements
• Handle administrative tasks related to workplace services
• Support budget tracking and cost management initiatives

Required Qualifications
Education & Experience

• Bachelor's degree in Hospitality, Business Administration, Communications, or related field
• 3-5 years of experience in customer service, hospitality, or workplace services
• Experience in corporate environment or executive support roles preferred
• Background in front-of-house operations, guest services, or employee experience
• Experience with multi-location operations is advantageous

Core Competencies

Customer Service Excellence

• Exceptional interpersonal and communication skills
• Strong customer service orientation with problem-solving abilities
• Professional demeanor and executive-level interaction capabilities
• Ability to handle complaints and difficult situations diplomatically
• Proactive approach to employee engagement and satisfaction

Workplace Services Knowledge

• Understanding of workplace operations and employee needs
• Knowledge of soft services coordination and vendor management
• Familiarity with space management and workplace optimization
• Understanding of health, safety, and compliance requirements
• Experience with workplace technology and digital platforms

Operational Skills

• Strong organizational and multitasking abilities
• Attention to detail and quality service delivery
• Ability to work independently and as part of a team
• Flexibility to adapt to changing priorities and requirements
• Time management and prioritization skills

Communication & Language Skills

• Excellent verbal and written communication in English
• Proficiency in local languages (Hindi, Telugu) preferred
• Professional presentation and public speaking abilities
• Active listening skills and emotional intelligence
• Cross-cultural communication and sensitivity

Technical Skills

• Proficiency in MS Office Suite and workplace management systems
• Basic knowledge of facilities management software
• Familiarity with visitor management and booking systems
• Understanding of digital workplace tools and applications
• Social media and communication platform knowledge

Key Performance Indicators

• Employee Satisfaction: Maintain satisfaction scores above 4.5/5.0 for workplace services
• Response Time: Address employee queries and requests within 2 hours
• Service Quality: Achieve excellence ratings in service delivery assessments
• Engagement Metrics: Drive high participation in workplace events and initiatives
• Issue Resolution: Resolve 90% of employee concerns at first point of contact
• Feedback Implementation: Successfully implement employee suggestions and improvements

Working Conditions & Requirements

• Location Flexibility: Regular rotation between Aquila and Centaurus based on operational needs
• Working Hours: Standard business hours (9:00 AM - 6:00 PM) with flexibility for events
• Physical Requirements: Significant time spent standing, walking, and interacting with employees
• Availability: Occasional support during extended hours, events, or special occasions
• Professional Appearance: Maintain professional dress code and grooming standards

Career Development Opportunities

• Progression to Senior Workplace Ambassador or Facilities Executive roles
• Cross-training in facilities management and operations
• Professional development in customer experience and service excellence
• Leadership development and team coordination opportunities
• Industry certifications in workplace management and employee experience

Compensation & Benefits

• Competitive salary based on experience and qualifications
• Performance-based incentives and recognition programs
• Transportation allowance and meal benefits
• Comprehensive medical insurance and wellness programs
• Professional development and training opportunities
• JLL employee benefits and career advancement pathways

Success Factors

• Employee-First Mindset: Genuine passion for creating exceptional employee experiences
• Adaptability: Ability to thrive in dynamic, multi-location environment
• Professional Excellence: Maintain highest standards of service and presentation
• Collaborative Spirit: Work effectively with diverse teams and stakeholders
• Continuous Improvement: Proactively seek ways to enhance workplace experience

Ideal Candidate Profile:
A customer-focused professional with strong interpersonal skills, workplace services experience, and the enthusiasm to create exceptional employee experiences while managing diverse soft services operations across premium corporate locations.