Front Desk Executive

1 day ago

Gurgaon, Haryana, India 14f2aa8e-c342-4eb4-821e-939d587eee71 Full time ₹ 4,20,000 per year

About Us

The Knowledge Center, Gurgaon is a state-of-the-art material experience and innovation hub designed to empower professionals in the architecture, design, and construction industry. We provide a dynamic platform that seamlessly integrates physical libraries with intelligent digital systems, enabling architects, designers, and builders to discover, evaluate, and source building materials with ease.

Role Overview

We are seeking a Front Desk Executive to manage member interactions, appointments, and front-office operations with professionalism and efficiency. The role involves handling membership-related assistance, scheduling appointments, maintaining accurate system entries, and ensuring a smooth check-in and registration process for all visitors and members.

Key Responsibilities

  • Welcome and assist members, visitors, and guests with a warm and professional approach.
  • Handle membership-related queries, renewals, and documentation.
  • Manage appointment scheduling, system entries, and database updates accurately.
  • Oversee check-ins, registrations, and visitor access coordination.
  • Address member issues and direct them to appropriate departments for resolution.
  • Maintain front desk records, logs, and reports as per standard procedures.
  • Coordinate with concierge and facility teams to ensure seamless member experience.
  • Uphold organizational service standards, appearance, and communication protocols.

Requirement

  • Experience: 2–4 years in front office, hospitality, or customer service roles.
  • Education: Graduate or Diploma in Hospitality Management or related field.
  • Industry Preference: Hospitality, corporate offices, or facility management environments.
  • Proficiency in MS Office and visitor or appointment management systems.

  • Excellent communication and interpersonal skills.

  • Strong customer service orientation and attention to detail.

  • Professional appearance and courteous demeanor.
  • Ability to multitask and manage multiple appointments efficiently.
  • Reliable, organized, and proactive in handling front-office responsibilities.
  • Team player with a positive attitude and commitment to service excellence.

Job Types: Full-time, Permanent

Pay: ₹15, ₹35,000.00 per month

Work Location: In person

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