Middle AI Engineer

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Join the global leader in cloud contact center technology, where innovation meets real-world impact. Our client empowers enterprises worldwide to deliver seamless, personalized, and delightful customer experiences.

About the Role:

We are building a new AI Deployment Engineering Team that will serve as a key link between Professional Services and Product Engineering. The team will develop customer-facing AI solutions, customize product features based on real needs, and create reusable templates that can be deployed across multiple clients.

As a Middle AI Engineer / Data Scientist, you will gain hands-on experience with NLP, machine learning, and AI systems while working closely with experienced engineers, conversation designers, and consultants. This is a unique opportunity to join a team from the ground up and grow your technical and client-facing skills.

Responsibilities:

• Build and improve AI chatbots and virtual agents using real conversational data.
• Clean, prepare, and analyze text data for NLP and ML models.
• Evaluate model performance and propose improvements.
• Work directly with customers to gather requirements and communicate progress.
• Collaborate with engineers, consultants, and conversation designers.
• Develop reusable solutions and provide feedback to Product Engineering.

• 4+ years of experience with Python and ML/NLP libraries (e.g., Pandas, Scikit-learn, PyTorch, TensorFlow).
• Hands-on experience with NLP tasks: text classification, entity extraction, chatbots, or conversational AI.
• Solid understanding of ML fundamentals, statistics, and model evaluation metrics.
• Experience working with AI/LLM applications or integrating ML into production systems.
• Strong communication skills; comfortable collaborating with customers and cross-functional teams.
• Ability to work independently, handle ambiguity, and manage priorities.
• Bachelor's degree in Computer Science, Data Science, Linguistics, or related field.

Nice to have:

• Customer-facing experience, cloud platforms (AWS/GCP/Azure), or CI/CD for ML models.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.